With over 20 years of experience in the ICT and ISP sectors, I am a seasoned COO who leads the charge in driving operational efficiency, strategic growth, and customer satisfaction at Mirnet, a prominent ISP and ICT service provider in Bangladesh. As a key member of the executive team, I collaborate with the CEO and other stakeholders to define and execute the company's vision and mission, positioning Mirnet as a leader in the evolving ISP and ICT landscape. I oversee the day-to-day operations, ensuring optimal performance, service delivery, and customer experience across all functions. I also empower and mentor a cross-functional team of sales, marketing, finance, and technical professionals, fostering a culture of excellence, innovation, and collaboration.In addition, I leverage my expertise in sales and marketing to craft and implement effective strategies that enhance Mirnet's brand visibility, market penetration, and revenue growth. Through strategic planning, market research, and customer feedback, I identify and capitalize on emerging opportunities and challenges in the ISP and ICT sectors. I also establish and nurture key partnerships with clients, vendors, and industry players, creating mutually beneficial relationships and expanding Mirnet's business reach and impact.
Listed skills include Business Development, Competitive Analysis, Marketing, Management, and 34 others.