Ahmed Tawfik Email & Phone Number

Cairo Governorate, Egypt

-Ensure appropriate service is constantly given to all customers.-Perform the store's daily checklist.-Ensure the quality of delivering consumer and enterprise customer care activities.-Achieve the team's assigned strategic items.-Monitor the quality of sales and improve the closure rate.-Handling variance reports and taking corrective and preventive actions .-Ensure the team's adherence to company's policies and procedures.-Cost efficiency and effectiveness implementation.-Manage and develop team's performance .-provide support, guidance and solutions to the the team.-recognize the team's effort.-Ensure that VF culture are properly communicated and put in action.-Maintain the agreed stock level at all times .-Ensure efficient and smooth day to day operations.-Communicate daily reports and correspondences to stakeholders.

Egypt

-Develop and execute a strategic plan for indirect channels.-Provide continuous involvement in day-to-day business development, prospecting, networking, and sales generating activities.-Conduct ongoing analysis and sales forecasting for indirect channels to ensure gross objectives are attained.-Play a critical role in establishing indirect dealer relationships in the local market.-Coach, develop and motivate agent and distributors to achieve company objectives.-Plan and facilitate daily sales team meetings.-Partner with Marketing team to roll out programs in support of local revenue goals.

Downtown,Egypt

-Acting as shift leader.-Manage to achieve the target, in the mean while provide the needed help to my colleagues according to my job duties.-Interact with more than 55 customers per shift, as the traffic is very high in the store that i'm working at.-Ensuring a pleasant experience to all customers despite the pressure as that was one of the main values that we have to deliver to our customers.-Lead the daily breifing with my colleagues.-Checking the communication E-mails as there were updates everyday in regards to the customer's plans and those information were communicated on daily basis directly with customers.

Egypt

- Collaborated on an ATM Data Warehouse (DWH) project for a top-tier Egyptian bank.- Identified and defined key performance indicators (KPIs) to track ATM performance and customer behavior.- Designed and implemented a star schema data model for the DWH.- Developed ETL processes using SSIS to integrate data from multiple sources.- Created interactive and informative Power BI dashboards to visualize ATM performance data and provide actionable insights.

Abbasya,Egypt

-Direct the agents to dial more than 1500 dials per shift.-Provide support and help to my colleagues, as we were a team of 10 members.-Guide the team to know how to achieve their targets.

Abbasya,Egypt

-Sales representative in offshore account.-Selling calling cards for international calls to customers with special rates.-Had to generate data by myself by looking on the internet, yellow pages & white pages.-Had to influence and engage the customer over the phone and build rapport to be able to make the deal.

Mohandseen,Egypt

To deal with inventory of spare parts credit and budget

Bachelor Degree Of Commerce, Accounting

Education record