-Ensure appropriate service is constantly given to all customers.-Perform the store's daily checklist.-Ensure the quality of delivering consumer and enterprise customer care activities.-Achieve the team's assigned strategic items.-Monitor the quality of sales and improve the closure rate.-Handling variance reports and taking corrective and preventive actions .-Ensure the team's adherence to company's policies and procedures.-Cost efficiency and effectiveness implementation.-Manage and develop team's performance .-provide support, guidance and solutions to the the team.-recognize the team's effort.-Ensure that VF culture are properly communicated and put in action.-Maintain the agreed stock level at all times .-Ensure efficient and smooth day to day operations.-Communicate daily reports and correspondences to stakeholders.

-Develop and execute a strategic plan for indirect channels.-Provide continuous involvement in day-to-day business development, prospecting, networking, and sales generating activities.-Conduct ongoing analysis and sales forecasting for indirect channels to ensure gross objectives are attained.-Play a critical role in establishing indirect dealer relationships in the local market.-Coach, develop and motivate agent and distributors to achieve company objectives.-Plan and facilitate daily sales team meetings.-Partner with Marketing team to roll out programs in support of local revenue goals.

-Acting as shift leader.-Manage to achieve the target, in the mean while provide the needed help to my colleagues according to my job duties.-Interact with more than 55 customers per shift, as the traffic is very high in the store that i'm working at.-Ensuring a pleasant experience to all customers despite the pressure as that was one of the main values that we have to deliver to our customers.-Lead the daily breifing with my colleagues.-Checking the communication E-mails as there were updates everyday in regards to the customer's plans and those information were communicated on daily basis directly with customers.

- Collaborated on an ATM Data Warehouse (DWH) project for a top-tier Egyptian bank.- Identified and defined key performance indicators (KPIs) to track ATM performance and customer behavior.- Designed and implemented a star schema data model for the DWH.- Developed ETL processes using SSIS to integrate data from multiple sources.- Created interactive and informative Power BI dashboards to visualize ATM performance data and provide actionable insights.

-Direct the agents to dial more than 1500 dials per shift.-Provide support and help to my colleagues, as we were a team of 10 members.-Guide the team to know how to achieve their targets.

-Sales representative in offshore account.-Selling calling cards for international calls to customers with special rates.-Had to generate data by myself by looking on the internet, yellow pages & white pages.-Had to influence and engage the customer over the phone and build rapport to be able to make the deal.

To deal with inventory of spare parts credit and budget