Systems Administrator with multiple years of working experience in the information technology and services industry. Skilled in Windows desktop/server administration, Office Suite/365, Exchange, Active Directory and Group Policy, Avaya IP Phone, ShoreTel IP Phone, LiveVox VoIP, CCaaS systems, MangeEngine, FreshWorks, Okta, and many more.Charged with the duties of installing, upgrading, and monitoring both system software and hardware, setting up accounts and workstations, and maintaining permission levels. Excellent soft skills, as well as confidence, that can only come from years of experience. Skilled communicator both on paper and face to face. Always willing to put in the time and effort to learn new skills and improve on already established methods.