Adrianne Taylor-White Email & Phone Number

Senior Operations Manager with over 22 years experience in the customer service industry. Experience managing a multiple member global team managing more than a twenty client accounts. Experience in working on global accounts in over 4 continents. Experience with engineering custom program solutions, data collection across multiple platforms, data analysis, advanced analytics, and multi-tier client reporting. • Provide training, coaching and mentoring to new and existing employees; assisting in the orientation/acclimation process for new employees. Experience with global office training in our office in Mumbai, India and a client's headquarters in Europe.• Guide and assist assigned staff with recruitment; ensure quality control of projects, set up research surveys/accounts, audit submitted reports as needed.• Assist with the implementation of company policies and procedures through leadership by example.• Ability to work independently and to schedule time and resources effectively.• Leadership skills to include: anticipating future needs (i.e. thinking beyond daily tasks), ability to cope effectively with unanticipated events and to provide purpose, motivation, and direction to team members.• Ability to foster a team spirit; positive attitude towards work, co-workers, and management.• Ability to set up and manage projects keeping cost factors in mind at all times.• Ability to respond to team and customer needs; to meet commitments.• Ability to problem-solve and find creative solutions to problems using available resources; ability to recommend ways to improve quality and productivity.

Listed skills include Market Research, Customer Service, Data Analysis, Customer Experience, and 19 others.