Sena Atay Email & Phone Number

Germany

İstanbul, Türkiye

Twitch Partner Streamer

C20 Core Solutions - CS2K - VOIP-Responsible for technical support of Trunking, Lines&Services, and Corebase products. -Strong understanding and troubleshooting techniques on VoIP products. -Working on signaling, call process, features, services, performance issues. -Troubleshooting problems online at customer networks, collecting traces, and performing immediate configuration and engineering solutions. -Analyzing call scenarios, and reproducing problems in our labs, testing configuration changes, figuring out the problem, and providing solutions immediately. -Understanding the customer requirements and making analysis by comparing them with the current system architecture. -Determining software bugs, documentation faults, and escalating to relevant teams(Tier 3) withJira. -Working closely with technical support(Tier 1) and design teams(Tier 3). Accepting collabs from Tier 1 and helping to find a solution. -Accepting reported problems from Salesforce,Jira analyzing data, and providing regular updates according to the case severity to customers about resolution progress. -Working together with North America and Turkey teams. -Performing emergency support 24x7 for business-critical cases.

Amsterdam, Netherlands

Made enhancements and developments for the frontend of Komodo’s DEX Wallet. Realized that the current website has small icons and suggested a new design which has bigger and attractive icons and information to upper management. After getting approval, I made the website more attractive and useful.

Amsterdam,Netherlands

● Managed the social media platforms (Twitter,Discord,Instagram). Created introduction videos for our new social media accounts on platforms like TikTok and Instagram. ● Prepared campaigns and giveaways to expand the community. ● Managedthe entire procurement process including the production and planning of t-shirts, hats and sweatshirts to be distributed for the promotion of the project. After the promotion, the number of users and the traffic of the website increased. ● Increased the company’s awareness by communicating and making agreements/collaborations with famous influencers and youtubers which have 5M followers in total. ● Organized AMAs and information meetings on Twitter and Discord. ● Attended all the meetings including the design and marketing department and acted as a bridge between them.

Stajyer

Introduction to Perl, use of Project Explorer, Making Website by using PHP-HTML, Findingproblems in Java code and fixing them, completed two Jira. Setup of various hosts(PLE2,PLE3,PLE4 etc.) in the server room, their configurations and upgrade operations.Setup guests to the hosts. Using of IDCE. A little use of SOAP.

Istanbul, Turkey

Learning SIP Protocol, Using ClearCase, and LogTool, Dealing with SESMs. Software ofcommunication product (A2) tests have been done.

Bachelor Of Science - Bs, Information Systems And Technologies

Sayısal

Education record