• Took point with stakeholders and led the team to deliver 13 new facilities in 9 months across eight countries on time with no operational disruptions in support of the 3M Food Safety division acquisition• Developed the existing team of 4 contributors into three teams of 4 positioned in high-impact timezones, shortening incident response from 12 hours to 4• Spearheaded an enterprise access entry system to reduce rekey costs by 80% and improve operational agility• Optimized resources by guiding the team towards modern strategies and technologies, notably reducing the service desk’s equipment onboarding time by 75%• Eliminated idle support contracts, saving $100k per year• Refreshed enterprise network technology, establishing major incident (such as facility fire) recovery time at three business daysResponsibilities:• Managed a project portfolio and $2m budget, forecasting needs and assessing risks in partnership with stakeholders• Collaborated with stakeholders, delivering solutions on time and within budget• Led and developed a team of 12, fostering operational excellence and professional growth• Maintained and reported on infrastructure KPIs such as incident metrics, capacity, change management activities, business continuity requirements, security, and regulatory compliance• Drove infrastructure enhancements to support robust technical operations and business objectives• Cultivated vendor relationships and monitored industry innovations for new opportunities

• Eliminated mailbox compromises and reduced password-related support incidents by 20% by developing/deploying an enterprise IAM strategy• Introduced IT M&A framework to enable two-week cycle times, covering the entire lifecycle from due diligence to integrated employee experiences• Facilitated cross-team operations by developing and socializing tools to mitigate common configuration errors• Homogenized compute infrastructure achieving a 20% reduction in required capacityResponsibilities:• Functioned as a technical expert and trusted consultant for all infrastructure technologies• Addressed incidents and escalations promptly, including root cause analysis and mitigation proposals• Collaborated with and supported the service desk, delivering an exceptional end-user experience• Drove continuous technical and procedural improvements, optimizing infrastructure agility and performance• Architected and delivered robust enterprise solutions on time

Major surgery, followed by a complete recovery

• Reduced customer support costs by developing a holistic identity and access management strategy• Deployed a new service desk suite enabling teachers to request support with minimal classroom disruption• Improved asset lifecycle accountability via a mix of commercial and custom tools across all customers• Responsibilities: Technical expert covering all infrastructure technologies

• Migrated from on-premises Exchange to Exchange Online and virtualized remaining systems to improve resource efficiency and system reliability• Developed custom remote workstation provisioning solution for national sales staff (before commercial solutions were available at small business scale)• Responsibilities: Deliver, operate, maintain, and support business IT systems

• Transformed a hobby/interest into a passion and career.