IT professional with 2+ years of experience in providing production support with technical knowledge of sql and asp.net core. Worked in L1 and L2 support teams and provided 24-7 production support. Adept at leveraging analytical thinking skills to prioritize tasks, identify technical issues and provide timely resolutions. Solid problem-solving, and leadership skills. Monitoring Automation tools to ensure that expected jobs are executed successfully. Prioritized the tickets based on the impact and urgency of the Service Now ticketing tool and incidents