Annie Chung Email & Phone Number

San Jose, Ca, Us

Mountain View, California, United States

Drive, manage, and support geotargeting efforts to bring you more relevant ads

Los Angeles, California, United States

- Manage seven iOS and Android developers in building and supporting app features, launching the first iOS App Clip, NFC tags and QR codes for inventory management, a lists feature, push notifications, and more- Collaborate across cross-functional teams to create a vision, strategy, and roadmap for our mobile publication- Manage product planning and engineering efforts for the iOS and Android apps, both generating millions in revenue a year with a 40% visitor growth and 30% order growth in the past year- Design all the user interface (UI) for upcoming app features with Adobe XD and proto.io- Lead user experience (UX) learning efforts through customer interviews and usability testing- Define metrics to assess customer success, analyze data, create and maintain a dashboard, and communicate to the company about the latest app releases, along with short-term and long-term plans- Work closely with other Engineering and Product teams to align Mobile with new company initiatives

Greater Chicago Area

- Wrote backend code to experiment with how multi-armed bandits could decide the best filtering attributes to display to customers. Implemented tracking of the data, wrote manual sorting to accommodate for business logic, and built an internal job to gather bandit data nightly to retrain the model- Wrote backend code to create new web presentations to help customers find products faster- Wrote backend code to override sorting of attributes and frontend code to enable scrolling to specifications when customers included the spec in their search argument- Developed a shipping manifest system, improving warehouse efficiency and delivery of 300 packages/day- Experience with technical design documents, code reviews, acceptance tests, and unit tests. Used GIT, Microsoft Team Foundation Server, and xUnit.net.

Greater Los Angeles Area

- Managed supervisor and team of customer service associates responsible for creating new customer accounts, responding to customer contacts, and completing file integrity audits daily- Optimized daily/weekly staffing, evaluated both new and tenured employees, and developed training materials including a teaching curriculum adopted company-wide to train account representatives- Established new department evaluation guidelines along with customer service guidelines that improved 10% of daily customer interactions within the department and reduced the company’s risk profile in a tax audit

Greater Los Angeles Area

- Modernized staffing spreadsheets and revised company audits, reducing staff needs- Monitored carrier performance and provided recommendations to improve delivery for customers while also reducing costs- Devised an Access reporting tool to track order growth for customers that transitioned to e-commerce platforms, strengthening company-wide efforts to seek e-commerce relationships with customers

Greater Los Angeles Area

- Designed and spearheaded a new audit across the company that highlighted large customer accounts to review for exceptional open invoices and missed customer preferences - Selected to participate in a four-month warehouse expansion project and oversaw employees as part of the management audit team- Implemented programming changes to the warehouse conveyor system, reducing misdiverts by 40% and conveyor jams by 65%

Irvine, Ca

- Created a forecasting model for a Six Sigma management project that predicts aircraft component failures, leading to new business strategies for customers who have spent $1 million on repair services- Analyzed aircraft reliability data for management to negotiate Cost-Per-Hour contracts worth $58 million

Master Of Business Administration - Mba

Bachelor’S Degree, General Engineering, Economics Concentration

High School

Education record

Education record