Atchutha Raman Email & Phone Number

Greater Bengaluru Area

• Leading a Team of Major Incident Management Handling Critical and High priority Incidents.• Working as process owner for Incident, Major Incident and Problem Management for the segregated project.• Interface with LOB leads and managers – work to develop strategic relationships with key partners outside of major incidents.• Working along with Monitoring / NOC Team to immediately action upon the High Priority Events from the monitoring tool.• Document and Submit the Post Incident Report (PIR) after every Major Incident which includes RCA, Corrective and Preventive actions to the respective stakeholders to action upon.• Lead the root cause analysis, mitigation, and remediation of all the major incidents by coordinating with the resolving support teams as part of Problem Management process.• Coordinate with Multiple Teams to get the reported issue resolved within the accepted SLA.

Bengaluru, Karnataka

• Handle Critical Incidents for Multiple Clients as a part of Shared Services Process.• Manage incident management bridge calls with support teams, on-call support application teams and management.• Interface with LOB leads and managers – work to develop strategic relationships with key partners outside of major incidents.• Ensure that the incident management process is followed, and that incident and problem records accurately reflect actions taken to restore service; and that changes to Configuration Items are recorded.• Coordinate with Multiple Teams to get the issue resolved within the accepted SLA. • Documenting Post Major Incident Report and assist the Problem Management Team with the Initial One Page Report with the brief details of the Major Incident to help with the root cause analysis.

Bengaluru Area, India

• Driving an incident to resolution through support engagement utilizing paging system and/or on call schedules.• Documenting key actions and events during the conference call.• Notification to senior leadership of current status and impact through emails to the Information Services (IS) department and contacting senior leadership to advise of the impact to the business.• Post incident documentation to assist Problem Management in root cause analysis.• Ensure proper escalation procedures are followed and correct support teams are engaged.• Vetting significant incidents reported to the Major Incident Management team to ensure the proper priority is assigned and the correct business impact is documented.• Facilitating peer to peer conference calls between resolver teams on non-significant incidents and escalating if the impact increases.

Bengaluru Area, India

• Manage incidents from low to high severity across the entire incident lifecycle in accordance with resolution and restoration SLA’s• Produce proactive reports, trending analysis, service level reporting, process consultation & application of ITIL best practice.

North West, Singapore

IT Development Officer taking care of Windows Server 2008 and Exchange Server 2007 as an In House IT Technician which comprises of a Windows File Server and 25 Workstations(Desktop Computers).

Hosur Area, India

Server Management Engineer for Windows 2003 and Windows 2008 and all other Windows Based Desktop Support

Bengaluru Area, India

Tech Support / Customer Support Engineer

Diploma, Electronics And Communication Engineering, A

Secondary School Certificate, Ssc