Amanda Dow Email & Phone Number

Wells, Me, Us

Springfield, Massachusetts, Us

- Evaluate and handle all underwriting aspects of formal & informal life insurance applications- Determine whether to accept, modify, or decline a risk through evaluation of an individual'smedical history or physical condition, occupational hazard, and financial background- Deliver the best offer first to drive the sale and not only a decision.- Provide efficient, quality service to third party firms, their staff and their advisors- Communicate effectively with customers to explain underwriting decisions and facilitateplacement of business - Understand underwriting policies, guidelines, practices and procedures - Influence and champion changes to improve processes while maintaining mortalityexpectations- Tailor communication style to fit a variety of target audiences, i.e. agency, new businesspersonnel and foster relationships with advisors and third party partners- Collaborate effectively with stakeholders to gather information necessary for decisionmaking and to select profitable risks- Provide consultations with third party firms to resolve, rate questions and discrepancies, orrisk related concerns. - Consider total case financials, agency relationship and value of customer- Leverage interpersonal and emotional intelligence skills to develop relationships with keybusiness partners across this competitive landscape, which can be relied on to informdecisions and communicate underwriting decisions- Able to independently work assigned requests with minimal direction. Comfortable withambiguity.- Build trust and foster strong rapport with colleagues, business partners, and third-partycustomers

Eden Prairie, Minnesota, Us

- Used established protocols, underwriting guidelines, and procedures to analyze risk, ensuring decisions are consistent with client and corporate guidelines and programs.- Documented and triage new cases to determine necessary underwriting requirements and case progression.- Reviewed and assessed requirements to determine risk for Long Term Care using lifestyle, medical and cognitive information.- Provided recommendations for potential clients based on provided medical information.

Cornelius, Nc, Us

- Processed all New Business applications, partner with insurance carriers, third-party vendors, financial professionals, and internal Sales teams to optimize case management workflow, develop and maintain documentation for system related procedures and processes in a timely and efficient manner.- Scheduled intake appointments with policyholder, order medical records, support the review of policy application to be issued and perform risk analysis.- Coached and mentored the internal case management staff to develop key competencies to support overall corporate strategies, identify and champion opportunities for increased productivity.- Selected and promoted to a Team Lead position in 2018.- Chosen to pilot and develop new programs to improve client experience while creating more efficient internal processes.- Maintained a consistent case audit score of 100% while managing an average of 130 open cases.

Cornelius, Nc, Us

- Managed a team of 22 case managers by delivering structured feedback, handling escalations, monitoring performance reviews and professional development.- Strategized with leadership team to identify productivity enhancements across the team, collaborated with cross-functional teams regarding efficiency initiatives.- Responsible for human resources tasks associated with managing the team including coverage assignments, PTO requests, time management, and performance reviews.- Participated in high-priority and sensitive Case Management escalations and acted as a subject-matter expert.- Provided feedback and recommendation to technology partners to improve proprietary CRM (Client Relationship Management), provided systems training and support to end users. - Attended insurance carrier product, compliance, and processing related meetings, calls and webinars to stay current with changes.- Created programs for performance metric visibility to Case Managers and leadership to effectively track production trends.

Cornelius, Nc, Us

- Processed and submitted all New Business applications for Long-Term Care and Life insurance to carriers.- Provided superior customer service and participated in training programs to further knowledge of products, handled policyholder concerns and answered questions to alleviate concerns.- Partnered with leaders, Insurance carriers and financial professionals and advocates to ensure metrics were met in a timely fashion, managed escalations, and involved other team members as needed to mitigate risks and focus on a solution for clients.- Rewarded as Outstanding Teammate of the Month, July 2014.

Overland Park, Kansas, Us

- Acted as a Brand Ambassador for Sprint and the NASCAR Sprint Cup Series.- Provided the “inside scoop” to fans through the use of social networking.- Appeared on several local and national television shows, including FS1's NASCAR Race Hub and The Racing Chef.- Moderated interviews with drivers, personalities, and other celebrities.- Emceed at mobile marketing display located at track.- Promoted the Sprint brand during the Victory Lane celebration at the end of each race.- Delivered targeted messaging points to customers through various sources of media, including radio and television.- Participated in charitable activities and special events within the community.

- Performed various duties within the company to gain valuable job experience.

B.S. Business Administration, Marketing

Associate Of Science (A.S.), Business Administration And Management, General