Maintain and monitor client relations, to facilitate excellent service deliveryPrepare and process all records of customer call-ins, interactions, and issues for point of reference and improvementsFunction collaboratively with various partnersPerform other duties as assigned by supervisor

Anchored diverse event programsModelled for various and diverse brands like Nuban Beauty, Natural Hair Rocks and Banko Photography, etc.Initiated and produced communication materials for colleagues and Team Members

Ensured compliance in treating customers’ orders with efficiency and speedProvided operational support to meet customer needsEnsured all irregularities arising from refund functions on customers purchases are brought to the attention of the team lead for prompt resolutionMaintained good public relations and ensured customers satisfactionPromote smooth link and good public relations between business management and customers