April Teague Email and Phone Number

Responsible for all store operations. Reported to the owner on key metrics such as sales, profitability. Tracked purchasing patterns for future inventory needs Adhered to store budgets.Maintained Inventory Control. Prepared new items for sale. Recruited , hired, coached, and developed staff.Conducted employee meetings in addition to weekly/monthly employee reviews. Proactively analyzed business needs, identified opportunities, and created/executed improvement plans. Promoted a positive customer experience through modeling great customer service and handling escalations promptly. Maintained awareness of trends (specifically those related to sneakers, fashion and trading cards)

Manage the complete sales cycle from identifying opportunities, generating leads, qualifying, coordinating and executing sales and proposal activities. Including coordinating with appropriate internal resources to participate in business development, sales, financial forecasting, proposal generation and contract negotiation / closing activities. Design and maintain voice, data, and networking systems. Specialized in Mitel, RingCentral and Tadiran.

Contributed to an environment of total customer satisfaction by making the customer's needs the first priority while maintaining team member engagement. Maintained daily focus among all team members on standards achievement. Enforced all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll. Recruited, trained and promoted team members. Provided expert knowledge regarding quality, value, warranties and services. Encouraged and promoted a cooperative, team spirited work atmosphere among fellow Team Members.Consistently monitored the flow of customers at each counter and identifies when to shift personnel from one department to another to provide superior customer service. Investigated and handled customer complaints quickly, efficiently, and courteously. Implemented and administered merchandise and advertising programs, merchandise displays in showcases and inventories.Technical knowledge of repairs and custom design services including the execution of minor repairs as needed. Aided district team members in minor technical trouble shooting and assistance with adaptation of new programs and applications. Ability to work independently and efficiently both remotely and on site.

Diamond and Gemstone certified. Provided excellent customer service and established and maintained clientele relationships. Assisted customers with their gifting needs as well as assiting them with large purchases such as engagement and aniversary.

Key Holder. Maintained and exceeded metrics and standards. Assisted and the education and wardrobing of clients.

Started out as a seasonal associate and became a permanent sales associate. Provided consistent customer service in high paced sales environment. Received merchandise, maintained stock and executed floor moves.

Activity planning, mainly arts and crafts Monitored and engaged twenty to thirty kids from various ages. Promoted a positive and safe environment. Assisted with homework and tutoring.

Tutored in the subjects of Math, English, History and Science for Middle School and High School level.