• Providing exceptional customer service by addressing customer inquiries,resolving issues and ensuring a positive delivery experience.• Managing a team of 20 individuals remotely during the peak 2023, based in India. My main responsibility was to coordinate the team's activities, ensuring that delivery and customer management policies were correctly executed, tailored to the Italian market. I collaborated closely with their team manager to achieve an effective flow of communication and ensure the attainment of established objectives.• Collaborating with delivery service providers to optimize delivery processes, track packages and coordinate delivery schedules• Acting as a primary communication channel between amazon delivery station, customers and delivery service providers ensuring clear and timely information exchange• Investigating and resolving delivery-related problems, such as package delays,missed deliveries by working closely with relevant teams and stakeholders• Analyzing delivery performance metrics. Also generating reports and identifying trends to improve operational efficiency and customer satisfaction

• Greeting customers, taking orders, and accurately entering them into thesystem. Handle cash transactions, process payments, and providecustomers with a positive dining experience• Responsible for upselling and suggestive selling, encouraging customersto add additional items to their order or try new products. This helpsincrease sales and improve the overall customer experience.• Working as part of a team is crucial in a fast-paced restaurantenvironment. Collaborate with other team members, including kitchen staff and management, to ensure efficient service and customer satisfaction

• Greeting customers, engaging with them in a friendly and professionalmanner, and providing assistance throughout their shopping journey.• Assisting with inventory management by monitoring stock levels,organizing and replenishing merchandise on the shop floor, and ensuring that items are properly displayed and well-presented. This includes performing regular stock checks and reporting any discrepancies to the management team.• Collaborating with other sales assistants and store staff to ensure a smooth and efficient operation. This includes effective communication, supporting colleagues when needed, and working together to achieve sales targets and maintain a positive work environment.

• Developing and implementing a comprehensive social media strategyaligned with the organization's goals and target audience. This includes identifying the platforms to focus on, determining the content mix, and establishing key performance indicators KPIs) to measure success.• Managing and nurturing online communities by actively engaging with followers, responding to comments and messages, and fostering meaningful conversations. This includes addressing customer inquiries, providing support, and managing any social media-related issues or crises.• Planning and executing paid social media campaigns to reach specific target audiences and achieve marketing objectives. This involves budget management, audience targeting, ad creation, and ongoing optimization to maximize ROI.