Front Office Receptionist
Qatar
1/Body LanguageSmile with sincerity at every customer, but also pay attention to your body language, which can send negative signals. Stand straight without slouching, look customers in the eye and don't sigh or roll your eyes at any point. Whether you're sitting or standing, lean slightly forward to indicate attention.2/DemeanorBack up your smile with an outgoing, friendly personality. Being positive and cheerful can often overcome even the most gruff customer. Remain calm at all times, particularly with angry or flustered customers and show sympathy when it's warranted.3/Work AreaA clean and organized work area gives a good impression. Provide welcoming touches in your lobby or waiting area, such as flowers and magazines. A reception area is a good place to introduce customers to the business, so keep company brochures, business cards or other materials handy.4/Technical ExpertiseMaster all of the equipment used in the job, from telephone systems to reservation software. These are tools that help you focus on providing efficient service to customers, Learn the basics of your business so you can answer customer questions.5/Telephone EtiquetteAnswer phones cheerfully and professionally. If your company provides a script, follow it. If you're helping a customer and need to answer the phone, excuse yourself politely, finish as expeditiously as possible and apologize for the interruption.6/Personal ServiceLearn the names of regular customers and call all of your customers by name, using a title such as Mr. or Mrs. unless asked to do otherwise. Offer little services that exceed expectations to impress customers, such as serving beverages, hanging up coats or recommending a service.7/Final ImpressionsAs the last person some customers may see, acknowledge their visit to leave a lasting final impression. Ask if there's anything else they need, say goodbye
