Atef Sayed Email & Phone Number

Riyadh, Saudi Arabia

Suggest operational solutions by analysing systems and procedures that are currently in place and propose alterations to current procedures to increase efficiency. Create new solutions for concerns that do not have set procedures.Ensure on- time performances and effectiveness of the department through defined procedures, controls and personnel managementManage all operational aspects of Service Delivery Department during the shift and ensure that products and services for flights and non- flights order (Lounges, Crew Training, etc.) are delivered to agreed standards within the budget and in line with the hygiene procedures.Implement management instructions including customer service, aircraft delivery and handling, food safety, HACCP, quality control and health and safety.

Muscat, Masqaţ, Oman

Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets, records, and contracts.Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.Conducting performance reviews with the front desk staff.Generating reports and feedback for presentation to the general manager.Performing administrative duties such as filing and updating records, among others, as needed.

Dubai, United Arab Emirates

Support all internal and external HR related inquiries or requests.Maintain digital and electronic records of employees.Serve as point of contact with benefit vendors and administrators.Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.Maintain calendars of the HR management team.Oversee the completion of compensation and benefit documentation.Assist with performance management procedures.Schedule meetings, interviews, HR events and maintain agendas.Coordinate training sessions and seminars.Perform orientations and update records of new staff.Produce and submit reports on general HR activity.Process payroll and resolve any payroll errors.Complete termination paperwork and exit interviews.Keep up-to-date with the latest HR trends and best practices.

Doha, Qatar

Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.Develop individualized and group training programs that address specific business needs.Develop training manuals that target tangible results.Implement effective and purposeful training methods.Effectively manage the training budget.Evaluate organizational performance to ensure that training is meeting business needs and improving performance.Assess employees’ skills, performance and productivity to identify areas of improvement.Drive brand values and philosophy through all training and development activities.Effectively communicate with team members, trainers and management.Create a curriculum to facilitate strategic training based on the organizations goals.Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.Manage the technologies and technical personnel required to develop, manage and deliver training.Keep abreast of training trends, developments and best practices.