Designed and modeled datasets using Power BI Desktop, Tableau Desktop, and Quicksight, based on customer requests and dashboard requirements. Wrote complex SQL queries with multiple joins to automate and manipulate extracts in Tableau. As a Business Intelligence Engineer, I was responsible for data collection, cleaning, processing, presentation, and visualization for analysis and reporting. This supported ITSM's Continual Service Improvement through a metric-driven methodology, aimed at enhancing business operations, identifying improvement opportunities, and accurately measuring the impact of these efforts.

Develop interactive visuals and KPI scoreboards using Power BI Desktop. Create rich Power BI visualizations, DAX queries, and utilize Power Query and M code for data integration and transformation based on business requirements. Install and configure Power BI Gateways to ensure automatic refresh of dashboards and reports. Create reports based on user specifications and redesign documents by translating existing WebFOCUS, OBIE, and QlikView applications. Use WebFOCUS Report Caster to schedule and distribute reports via email. Collaborate with business customers to fulfill requests, validate business rules, assist users in data analysis and identifying key insights, and support Tableau Server usability and business communications where appropriate.

Collaborate with multiple teams through all phases of the project life cycle (Design, Development, Testing, and Deployment). Build Power BI dashboards using tabular and multi-dimensional models. Create Workspaces and Apps in Power BI and grant access to end users. Schedule jobs for weekly and daily data refreshes on various Power BI reports. Utilize Tableau's data connectors to read data from sites that publish in JSON, XML, or HTML. Perform subscriptions and refresh extracts in Power BI and set up data alerts on business-critical data using Power BI service (SaaS). Implement star schema in building and designing the logical data model into dimensional models.

Work closely with teams throughout the project lifecycle, focusing on design and deployment phases. Develop dashboards and manage user access within Power BI. Integrate data using Tableau connectors and set up critical data alerts. Design dimensional models using star schema methodology.

Collaborate with various teams throughout the entire project lifecycle, from design to deployment. Skilled in using Power BI Desktop, Power BI service (SaaS), Power BI Gateway, and performance optimization. Develop Power BI dashboards with tabular and multi-dimensional models, and create complex tables and measures using DAX functions, including time intelligence and filter functions. As part of Power BI administration, manage usage metrics, users, audit logs, tenant settings, dashboard settings, Power BI Apps settings, and Power BI Premium Capacity settings. Proficient in self-service analytics and visualizations to support workflows, dashboards, and storyboards. Handle subscriptions, refresh extracts, and set up data alerts for critical business data using Power BI service (SaaS).