Cosmos Ateli Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Lagos State, Nigeria

Consistently closing out interaction within the expected turnaround time.Successfully resolving escalated customer issues.Collaborating with other teams to improve customer experience. Providing proactive customer support. Retaining and increasing portfolios.Other duties assigned.

Lagos State, Nigeria

Writing of articles.

Lagos, Nigeria

Managed a large number of incoming calls/emails/chats and also follow up where necessary.Helped to train new colleagues and informed them about the company’s customer management policies.Upselling and cross-selling products and services when necessary.Reported customers’ feedback for management review.Collaborated with other customer experience experts and teams to improve customer experience.Other duties assigned.

Victoria Island, Lagos

Leads generation and follow-up.Collaborated with sales, marketing, advertising, product design, and product development team members in planning promotional marketing campaignsConducted market research to determine the target audience’s needs, wants, habits, interests, and other relevant factors used in creating targeted marketing campaigns.Reviewed previous successful campaigns to understand what worked, what didn’t, and what could be improved

Ibadan, Oyo, Nigeria

Developed skills in lesson planning and assessment.Organized group work.Managed difficult behaviors: dealing with a wide range of people in sometimes stressful situations.Trained/mentored: I was given increasing levels of responsibility including accompanying new members of staff so that they became effective members of the team.