Cosmos Ateli work email
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Cosmos Ateli personal email
Empathetic and proactive professional with over 3 years of experience in providing unique customer support. Competent in handling customers concerns and ensuring optimum satisfaction. Skilled in empathy, emotional intelligence, problem solving, communication, teamwork, and using CRM software. Committed to improving customer experience.
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WriterCatholic News WorldLagos, Nigeria
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Contact Center ConsultantAvon Hmo Dec 2022 - PresentLagos State, NigeriaConsistently closing out interaction within the expected turnaround time.Successfully resolving escalated customer issues.Collaborating with other teams to improve customer experience. Providing proactive customer support. Retaining and increasing portfolios.Other duties assigned. -
WriterCatholic News World Apr 2024 - PresentLagos State, NigeriaWriting of articles.
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Customer Experience ExpertUba Group Nov 2021 - Sep 2022Lagos, NigeriaManaged a large number of incoming calls/emails/chats and also follow up where necessary.Helped to train new colleagues and informed them about the company’s customer management policies.Upselling and cross-selling products and services when necessary.Reported customers’ feedback for management review.Collaborated with other customer experience experts and teams to improve customer experience.Other duties assigned. -
Business DeveloperYeebia Jul 2019 - Oct 2021Victoria Island, LagosLeads generation and follow-up.Collaborated with sales, marketing, advertising, product design, and product development team members in planning promotional marketing campaignsConducted market research to determine the target audience’s needs, wants, habits, interests, and other relevant factors used in creating targeted marketing campaigns.Reviewed previous successful campaigns to understand what worked, what didn’t, and what could be improved -
TeacherNational Youth Service Corps Apr 2018 - Mar 2019Ibadan, Oyo, NigeriaDeveloped skills in lesson planning and assessment.Organized group work.Managed difficult behaviors: dealing with a wide range of people in sometimes stressful situations.Trained/mentored: I was given increasing levels of responsibility including accompanying new members of staff so that they became effective members of the team.
Cosmos Ateli Education Details
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Second Class (Upper Division).
Frequently Asked Questions about Cosmos Ateli
What company does Cosmos Ateli work for?
Cosmos Ateli works for Catholic News World
What is Cosmos Ateli's role at the current company?
Cosmos Ateli's current role is Writer.
What is Cosmos Ateli's email address?
Cosmos Ateli's email address is co****@****are.com
What schools did Cosmos Ateli attend?
Cosmos Ateli attended Delta State University, Nigeria.
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