I am a dedicated, detail-oriented individual with a strong sense for technical systems and networks. I am excellent with communication skills both verbally and in written form. Although I have been out of the computer industry for a few years, I do have several decades of experience as a Systems Engineer and Project Leader. To bring myself up to date I am studying for the Cisco CCNA/ICND 1 & 2 certification. In summary, here are my main areas of expertise and experience: Extensive experience with network communications devices and WAN/LAN technologies Expert on using data protocol analyzers/data-scopes Testing and integrating computer equipment (such as communications devices, printers) into existing systems Testing specialist for networked electromechanical devices Technical documentation and training expertise NOC Supervisor and tech support for call-center engineer teamsI pay close attention to details and I have the ability to find potential problems before they become big issues. When there is an emergency, I have the ability to find the best solution to get the systems back up and running again in a fast and efficient manner. I have outstanding interpersonal and communication skills and experience handling complaints and upset customers. I know how to talk to customers in a way that will help them stay calm. I can assure them that everything will be done to handle their problems in a timely and efficient manner. Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. Troubleshoot program and system malfunctions to restore normal functioning. Maintain and administer computer networks and related computing environments including computer hardware, systems software, and applications software. Configuration of servers, switches, routers and firewalls, CISCO experience and basic coding including HTML, CSC and Java.