Andrew Glenn Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Malta, Ny, Us

Chicago, Illinois, Us

• Implemented strategic enterprise portfolio governance, aligning strategic priorities, key stakeholders, and project delivery resources.• Built and led an integrated EPMO team overseeing portfolio governance, program management, change management, and business architecture capabilities.• Advised C-suite executives on governance, portfolio management, and project delivery best practices, driving operational improvements.• Championed the deployment of the Scaled Agile Framework (SAFe) for project delivery, directing the creation of Agile delivery teams. Redesigned tech. operating model to enhance the delivery of Gen AI, data analytics, and enterprise applications, improving team performance and work quality.• Oversaw delivery of cross-functional technology and operational improvement initiatives managed by a team of 25, supporting stakeholder management and resource prioritization for successful project delivery.• Directed major business enablement and platform enhancement initiatives, including the migration to MS CRM (Dynamics 365 Sales) and Workday PSA module roll-out.

Chicago, Illinois, Us

• Designed and implemented an Integrated Planning Model to consolidate enterprise projects and strategic market initiatives, enhancing financial efficiency and strategic alignment.• Collaborated with the Audit Business Unit to define a comprehensive strategic plan, ensuring alignment with overarching enterprise strategy and enhancing go-to-market effectiveness.• Promoted operational maturity of the corporate strategy team through standardized monitoring and reporting of initiatives and formalized planning and resource management cadence.

Grand Rapids, Michigan, Us

• Championed agile maturity aligned with the Scaled Agile Framework (SAFe), leading operational improvement for a digital product scaling from $300M to over $1B revenue and growing from 125 to over 400 team members.• Defined and implemented KPIs for business and operations monitoring, partnering with cross-functional leadership to identify measurement methods and performance targets.• Redesigned the digital release pipeline and quality controls, increasing velocity and decreasing release batch size, resulting in improved quality and risk mitigation.• Managed delivery of all digital releases, including cross-platform updates and high-risk initiatives, ensuring alignment with quality standards and business objectives.

Grand Rapids, Michigan, Us

Transformation• Established the Robotic Process Automation (RPA) program for Meijer Finance. Selected and deployed RPA solution to enable desktop automation and scheduled, fully automated processes. Redesigned business process and promote application of new automation technologies. The program resulted in reduced staffing by 5+ FTEs in the first year while improving quality and decreasing processing time (eg. financial close).• Inspired organizational change with comprehensive insights. Leveraged data analytics, audit processes, and human centered design research techniques to uncover valuable business risks and opportunities. Specifically drove changes to Meijer.com, corporate branding, front end operations, and planogram execution through audit insights; resulting in cost savings and improved customer experience.• Led a comprehensive audit of Scaled Agile for technology delivery. Evaluated maturity of Meijer’s deployment of SAFe along with the operating model and culture supporting agile delivery. Identified improvement opportunities to enable increased velocity, decreased rework, and improved employee experience.Operations• Drove 40% reduction in staff hours for largest annual audit project through increased team and stakeholder engagement, scope alignment, and process improvements.• Managed and developed a team of direct report staff to senior analysts. Lead financial, operational, and IT audit projects, delivered process automation projects, and delivered customer experience insights.• Applied agile methodologies to project planning and execution to ensure resources are focused on work that represents the greatest business opportunity or highest risk.

• Perform all leasing activities including listing, showing, tenant screening/selection, lease execution, and tenant move-in/out• Perform all management activities including rent collection, bill payment, property accounting, vendor management, maintenance, and tenant (customer) relationship management

East Grand Rapids, Mi, Us

Transformation• Established the firm’s Project Management Office (PMO); implemented standardized project management practices and PMO processes such as capacity planning, strategic reviews, and financial and resource forecasting. • Developed custom process for agile management of Design Thinking/Innovation projects; from problem discovery to ideation & concepting through development and delivery.• Established ongoing monitoring and reporting of the firm’s key performance metrics, including utilization rates, effective billing rates (firm and client level), and gross and operating margins.Operations• Oversaw project delivery for clients including United Airlines, Whirlpool, Newell-Rubbermaid and others. All projects were rooted in change management, crossed multiple domains, and included deliverables such as digital experiences, physical experiences, strategic or communication plans, photo & video production, and special events.• Managed day to day firm operations; directed resourcing for 30+ internal employees, leveraged contract resources to augment staff and leverage outside expertise, resolved conflicts, managed customer and client expectations.• Managed and developed team of program and project managers. Lead the team in applying established project management methodologies including Waterfall, Agile (Scrum), and Lean.• Managed client relationships in support of ongoing and future project opportunities.

Dublin, County Dublin, Ie

• Managed multiple concurrent strategic projects; applied waterfall and agile techniques based on project needs. Oversaw all aspects of project execution including scoping, requirements, design, development, testing, training, and deployment• Supported merger activities by facilitating integration and decommissioning of enterprise systems• Managed teams consisting of up to 30+ technical and non-technical resources• Oversaw project capital and expense budgets of up to $16 million. Controlled spend for contractors, hardware, software, and other services• Managed secure integration of external cloud-hosted services with corporate ERP systems • Performed vendor relationship management and service contract negotiation

Grand Rapids, Mi, Us

• Managed the implementation of CRM hosted and cloud-based solutions including integration with CMS, eCommerce, and digital marketing solutions.• Performed business development, project scope development, budget estimation, and wrote statements of work and customer contracts.• Documented business processes and wrote detailed requirements for software development.

Dublin, County Dublin, Ie

• Executed and managed IT, Operational, and Financial audit projects. Documented and evaluated business process, controls, and established procedures and reported findings to senior leadership• Lead analytical analysis activities for the internal audit department. Performed analytics over structured and unstructured data to identify business risks and trends, process strengths and weaknesses, and fraudulent activity • Reorganized Sarbanes-Oxley (SOx) IT Controls testing strategy and managed compliance testing for FY 2009 - 2011• Supported integration of nutritional entity acquired in 2010 by creating and executing an IT control integration plan and defining interim financial controls• Delivered risk and compliance guidance to IT project teams• Worked extensively in SAP

Chicago, Illinois, Us

• Audited Real Estate management contracts, processes, and activities• Lead the company’s first IT-specific risk assessment and IT audit project plan• Performed data analytics in support of audit projects and planning. Developed a root-cause-analysis process for identifying company risks though trends in audit findings• Traveled internationally on an extended basis, including destinations such as London, Singapore, and Bangkok. Evaluated local real estate operations in these locations

London, Gb

• Assessed business processes and controls supporting financial systems and transactions• Worked directly with client contacts at all levels including executive management• Audited international corporations in markets such as: energy, chemical, real estate, manufacturing, technology, commodities, and service organizations

Jackson, Michigan, Us

Ann Arbor, Mi, Us

• Performed software and hardware testing for the 2004 realease of Domino's Point-of-Sale (POS) system• Managed remote software updates to POS system• Monitored aggregated store-level POS data and pro-actively addressed potential system issues• Wrote and executed detailed testing scrips • Designed and implemented process automation techniques

Mba, Entreprenuership, Corporate Finance

Bs, Computer Science