Devi Ivana Athaliana Email & Phone Number

• Perform thorough manual testing using Physical Devices on sprint ticket features, collaborating closely with developers to ensure smooth testing processes and timely issue resolution. • Develop and maintain comprehensive test cases that serve as essential references during the testing phase, ensuring full feature coverage and adherence to requirements.• Ensure all features are safe, stable, and ready for release, mitigating any issues in production and staging environments by processing Global Testing Pre and Post Release to prevent bugs from reaching end users.• Handle post-production issues across various scopes, leveraging a background in customer support to effectively address and resolve user-reported concerns and ensure customer satisfaction.

- First layer for handling customers' inbound questions and analyzing their issues before escalating to the related team for further investigation. Processing the requests coming from both customers and clients.- Maintaining a good CSAT score above 85% satisfaction and making sure all the requests and issues are solved within SLA. - Being an agent with the highest ticket achievement for three consecutive months. Handle mostly 350 tickets on average monthly.- Arranging shifting schedules for other agents on the team monthly.

• Worked as PIC Quality Control International Academy that in charge of arranging a schedule for QCs and making daily and weekly reports. Mainly work as Quality Control for handling and monitoring hundred QC Samples per month. Coordinating with Tutor Management and International Test team for Quality Control results and issues.• Part of Lingua Academy. Handling end-to-end SISP Project with 50+ participants and administrating students score (Report Progress and Certificate).

• Arrange a schedule for Quality Controlling.• Monitoring class progress in some aspects. Such as timelines, connectivity, tutor explanation, syllabus, pedagogics, etc. Reporting QC results on daily and weekly basis.

Greater Jakarta Area, Indonesia

- Made a video project for Schneider Electric's product introduction video.- Listing and administrating products.- Learn basic use of the program for each product.- Retail visit

Bachelor Of Engineering - Be, Mechanical Engineering, 3.60/4.00

Activities and Societies: Active on UKM LEPPIM UPI (2017-2018) and HME UPI (2018-2019)

High School, Science And Math

Activities and Societies: Active on Club of Science and Social. Laison Officer Coordinator for 3ASSIC (3 Science and Social Competition).