Acting as Customer contact for spare parts quotations and orders. Provide SAP support for end users to ensure ongoing operation. Evaluation and implementation of new requirements in SAP. Update and maintain system as required. Follow-up of parts deliveries according to agreed process, including possible problem solving and claim handling. Coordinate with Technician as needed. Act as a link between external customer and various internal departments ensuring timely spare part delivery process.

Foreign Currency Cash Handling. Conducting checking of relevant documentation & approving tax refund of customers through Global blue & Premier companies. Cash to cash money transfer through MoneyGram & Western Union companies. Conducting travel insurance on customer request. Customer complaint management. Balancing cash with the accounting records at the end of the working day.

Preparing students for Greek University Entrance Exams

Managing company Day-to-day operation: answering clients inquires and organize class schedules, managing database.Organizing and storing paperwork, documents and computer- based information. Creating and maintaining filing systems.Keeping the company’s cashier & conducting daily payments.Informing new students about the documents, they should have for starting lessons.

Promoting company products to new and existing clients.Key Achievements:Consecutive first place in telephone sales ( Jan 06- Sep 06 )Developed excellent customer relations.Managed and resolved customer complaintsServes customers by selling products; meeting customer needsDepartment of Mathematics, University of Athens, Greece September 2019“Operations and Marketing” Subsidized OAED seminar November 2011 – January 2012“Technical works” Subsidized OAED seminar April 2008 – September 2008EDUCATION & QUALIFICATIONS ||TELEPHONE SALES OTE HELLAS S.A., ATHENS, GR JANUARY 2006 – SEPTEMBER 2006

Serves customers by selling products; meeting customer needs.