Athanasios Angelousis Email & Phone Number

Athens, Attiki, Greece

• Passion for Travel and Culture: My journey into the tourism industry began with Couchsurfing, where I hosted many travellers and shared my passion for Greece and its rich culture. This experience motivated me to pursue a career in tourism.• Tour Management: For the past seven years, I have led tours across Greece and the Balkans, primarily with small groups of up to 12 guests, as well as premium cruises with up to 45 guests.• Diverse Activities: Organized and led a variety of activities, including visits to traditional workshops, archaeological sites, and monasteries, as well as hiking, town explorations, swimming excursions, and dinners.• Logistics Coordination: Managed specific logistical aspects of the trips, particularly transportation and transfers, ensuring smooth operations.• Customer Engagement: Shared local stories and extensive knowledge about the destinations, enhancing guests’ experiences and understanding of the local culture. Focused on creating a welcoming and informative environment, addressing guests’ questions and interests, and ensuring their comfort and enjoyment throughout the trip.• Group Dynamics: Focused on creating a positive group dynamic, ensuring all guests enjoyed a high-quality vacation experience.• Problem Solving: Demonstrated strong organizational skills, enthusiasm, and knowledge, effectively addressing and resolving any issues that arose during the tours in a calm and stress-free manner.• Recognition: Awarded by Intrepid as the Best Leader of Europe for boat trips and cruises in 2023, reflecting my dedication to providing exceptional travel experiences.• Feedback and Ratings: Achieved an overall experience rating of 4.95/5 and a Net Promoter Score (NPS) of 9.85/10 based on feedback received in 2024.

Athens, Attiki, Greece

• Developed and implemented engaging chess lessons at Benakio Kindergarden, incorporating theatrical plays and magic tricks to inspire young minds.• Fostered a love for chess in children, creating a fun and educational environment at Benakio Children Foundation Kifissia.

Athens, Attiki, Greece

• Taught chess in over 20 primary schools and kindergartens in Athens, inspiring young minds and fostering a love for the game.• Developed innovative teaching techniques incorporating theatrical elements, fairy tales, magic tricks and puzzles to engage young minds in chess lessons.• Led school teams to victory in the Greek National Championship twice, showcasing strong team collaboration and leadership skills.• Organized successful chess kids tournaments with over 200 participants, demonstrating excellent event management abilities.

Athens, Attiki, Greece

• Taught chess to primary school students at The Moraitis School in Athens, Greece.• Led the school team to a second-place finish in the 2019 Panhellenic Chess Championship.• Developed critical thinking, strategic planning, and teamwork skills in students through chess instruction.

Athens, Attiki, Greece

Categorized and distributed a wide range of customer complaints, ensuring each was directed to the appropriate department for resolution. Facilitated efficient and effective problem-solving by streamlining the complaint-handling process.

Athens, Attiki, Greece

Handled the activation of new mobile connections, ensuring they were set up correctly. Additionally, managed all deactivation and SIM card replacement requests.

Athens, Attiki, Greece

• Promoted the consistent delivery of first class customer service while adopting a collaborative approach as part of a multifaceted team.• Identified and exploited opportunities to facilitate customer retention in support of business development – improving awareness of win-back policies.• Gained invaluable exposure to issues relating to billing and administrative controls.• Dealt tactfully and diplomatically in the resolution of any arising concerns / complaints.

Athens, Attiki, Greece

• Selected to support the UAT (User Acceptance Team) activities of the “CRM & Billing Transformation Programme – Pegasus”. The programme lasted 2 years and is considered as the biggest and more complex one with more than 500 members. It dealt with the replacement of the old billing system, the porting of the business functionalities of CRM (Siebel 6.3) to the new one (Siebel 7.8) and the enhancement of the integration architecture between the CRM, provisioning and billing systems. • Used to gather daily test results and communicate them to the reporting team, to support testers for defect handling process and data team in the data retrieval to be used in tests and contribute as well to the execution of the UAT test cases.• Collaborated with people across all Vodafone Greece functions (Information Technology, Customer Operations, Commercial, Technology, Finance) as well as with external partners and Vendors (Accenture, IBM, Cognity) during the 6 months of my involvement.

Athens, Attiki, Greece

• Oversaw Operations: Managed the operations of the Chess, Basketball, and Volleyball departments, ensuring smooth functioning and growth.• Financial Management: Handled the club’s financial operations, including budgeting, accounting, and financial planning, to ensure fiscal responsibility and sustainability. Successfully increased club revenue by implementing strategic financial management practices.• Public Relations: Managed public relations to enhance the club’s visibility and reputation within the community.• Player Transfers: Coordinated player transfers, ensuring compliance with regulations and facilitating smooth transitions.• Staff Recruitment: Hired and managed trainers and coaches, ensuring the club had skilled and motivated staff to support its athletic programs.• Membership Growth: Achieved a 15% increase in the number of club members during my two-year presidency.

Bachelor'S Degree, Economics And Public Administration

Master'S Degree, Economics Of Production And Intersectional Relations, 8,53/10

Activities and Societies: Awarded with one year scholarship financed by EU Dissertation: performing empirical analysis of the phenomenon.