Team Management• Responsible day to day planning & work schedules for a team of 7 engineers• Monitoring of engineer conduct, ensuring company values & service management criteria is met• Ensuring compliance, policy & procedures relating to QEHS are met• Weekly scheduled managed & deployment of tasks across the team, with all stakeholders updated• Checking in with engineers on a daily basis – removing any barriers to deliveryOperational Duties• Managed job sheets to ensure that correct materials are allocated, confer with engineers for any discrepancies• Identify appropriate tools required by engineers & arrange logistics for repairs/maintenance to be completed• Monitor quality of work completed & resolve any escalated queries• Continued contact with clients to confirm engineer attendance, repair requirement etc• Ensuring the integrity of the database with comprehensive updates to customer & supplier records• Close management of operations dashboard to ensure that all alerts/tasks are resolved • Arrange all appropriate measures for engineers to easily gain access to sites• Coordinate the removal of waste products from sites, gather appropriate documents & approvals with full updated on to internal databases• Updated client risk & method statements (RMA)• Communicating with engineers in relation to hand drawings & converting these into zone charts for client records/compliance• Maintaining company vehicle matrix – booking general & accidental repairs, services, MOTs• Check in deliveries into inventory & ensure that items are allocated to engineers based on job sheets

Initially employed as Linen Porter, promoted to Housekeeping Supervisor in Jan 2020Deliveries | Stock Checks• Checking deliveries & number of items, confirming that orders were correct & booked into inventory• Conducted regular linen inventory checks, investigating variances & placing orders were requiredLinen Management• Distributed linen across the hotel to appropriate areas with correct allocations• Further ensured all cleaning equipment was distributed across the hotel to designated storage cupboards• Ensured that dirty linen items were bagged correctly & available at collection points for 3rd party cleaning• Checked rooms to ensure linen was clean & any extra linen was available for guests if needed• Supported the housekeeping team with any last minute/emergency cleaning requirements, ensured all public/guest areas were clean & vacuumedAccountable for all housekeeping within the hotel – 150 rooms & 24 staff• Monitoring whereabouts of housekeeping team & deploying team across the hotel as required• Inspecting of work/cleaning trolleys ensuring all cleaning equipment available & further inspecting rooms following completion of clean• Monitoring correct usage of PPE & that Covid-19 protocols were embedded & followingAdministration• Updating internal systems alerting Reservations teams with rooms ready for guests• Logging & reporting any health & safety accidents & incidents• Completing of daily health & safety checks, logging audits, areas for concern & resolutions• Reported any maintenance matters on the internal system

Stock Management• Checked & receipted all delivered items • Daily reviewing of gap scans in relation to stock management, ensured sell by dates were checked, discontinued items were removed & stock systems were updated including allocating items for discount/promotion on a daily basis• Receipted scratch cards into inventory & further monitored sales & pay-outs during weekly stock take• Further ensured that all FMCG goods were labelled correctly• Ensured that store/stock rooms procedures were followed – shelved & caged item were in correct locationsOperations• Daily balancing of tills, scratch cards & banking, variance investigation & daily banking was reconciled• Managed weekly fire alarm tests & recorded outcomes• Reviewed staff training matrix, ensured that all staff training was on schedule & attended• Completed general office admin – reviewing & printing of weekly reports• Daily opening & closing of the store• Managed & resolved any escalated customer queries• Set up & reviewed visual merchandising – placement in store & on shelf ensuring optimised opportunity for sale

Initially started employment as a Branch Manager, promoted to Operations / General ManagerProviding fire safety equipment & suppression systems to offices, hospitals, mines, shopping centreso Full management responsibility for all daily operations and a team of 68 staffo Stock management for all branches - procurement & ordering, stock audits & managing stock levelso Full logistics responsibility - local & international shipments, including monitoring whereabouts of all consignments, liaising with transporters & couriers to ensure optimised delivery times & minimised service failureso Held finance responsibility – managing credit control functions & reduction in debt write offs, supported branches with quotations & pricingo Fleet management – tracking of vehicles, scheduling vehicle servicing, fuel & expense managemento Negotiating & monitoring SLA these were on & off site, together with quality checkso Completing full assessments & evaluations for clients & resolving all escalated matters

o Managing a team 30 staff, ensuring that teams were rota’d, vehicles & teams were despatched to site based on distance, client & job typeo Extensive new business development & account management of existing client baseo Visiting sites on a regular basis to ensure, quality & delivery to budgeto Meeting with clients to ensure spec was scoped out correctly, budget & lead times were agreedo Visiting all sites on completion of installations to hand over to the cliento Ensured installation of CCTV, Access Control Systems, video & audio intercoms, gate booms, gate motors etc were in full working order & any training was providedo Provided a 24 hour call out service for CCTV & Access Control Systemso Monitoring of stocks levels, ordering & returning of faulty equipment within warranty times

o Multi-function venue with a corporate clienteleo Managing a team of 25 staffo Generating daily rota & shift patternso Appraisals & trainingo Clocking in & out managemento Responsible for all stock orders, stock taking & management of stock levels, managed all deliveries matched against purchase orderso Financial responsibility for cashing up of 7 bars daily & balancing all transactionso Set up & management of various events throughout the year including corporate team building events, end of year functions & corporate seminars

Enjoyed various promotions from DJ to Night Club Manager & then to Resort Managero Held responsibility for P&L & managed a team of 30 staffo Managed all promotion agents, events & set up of entertainmento Sourced various forms of entertainment from bands to comedy nights guest DJ’s & sponsored promo’so All aspects of stock managemento Managed & promoted the adventure golf areao Maintenance & upkeep of the venue