Athanasios Barakaris Email & Phone Number

New York, Ny, Us

New York, New York, United States

Bayside, New York

Astoria, Ny

• Provide client service and operational leadership within the Financial Center.• Accountable for compliance with regulatory, security, and internal audit controls while managing daily operations to ensure quality service.• Responsible for overall management of staffing, coaching, and motivation of branch employees.• Committed to exceeding financial objectives through investment in staff development, ongoing training, advancement, and retention.• Service as the primary escalation point for problem/client service needs incurred within the Financial Center goal of client satisfaction and retention.• Promote and provide distinctive quality service to enhance client relationships with Sterling National Bank.• Assist Sales in driving new opportunities by uncovering financial needs with clients to ensure growth and/or retention.• Focus on how to meet or exceed the expectations of the customers while maintaining a professional and courteous demeanor.• Solid planning and organizational skills in tasked assignments from inception through completion.• Well-disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules.• Currently acting as Branch Manager with responsibilities not limited to keeping track of all employees sales & referrals to business partners while ensuring meeting sales goals.

• Oversaw overall daily teller and platform operations to ensure compliance with bank policy and federal regulations.• Supervised coached tellers to ensure the accurate handling of paying and receiving transactions.• Coached tellers on identifying sales referral opportunities and provided an excellent customer service at all times.• Assisted the Branch Manager in overall general management of the branch; managed the branch in the absence of the Branch Manager as directed.• Ensured all branch staff is properly trained, followed bank policy and operating within acceptable audit requirements.• Responsible for branch audit; monitored all branch discrepancies & resolved them in a timely fashion.• Assisted in the daily sales branch meetings, kept track of daily sales and referrals, and assisted Personal Bankers on closing sales as needed.• Helped branch sales goals by referring to appropriate sales staff and by bringing new clients to Santander Bank.• Serviced clients and helped branch employees resolve complex service issues.

New York, Ny

· Oversaw overall operations to ensure compliance with both bank policy and federal and state regulations and minimize risk and losses.· Supervised and coach tellers to ensure the accurate handling of paying and receiving transactions, coaching tellers to identify sales referral opportunities and also to provide great customer service at all times.· Scheduled the branch staff based on customer traffic and branch hours.· Assisted the Branch Manager in the general management of the branch.· Ensured the entire branch staff is trained follows policies, procedures and operates within the guidelines of Chase's Code of Conduct.· Represented as the Branch Manager role in the absence of the Branch Manager including but not limited to responsibilities of daily sales meeting, keeping track of daily sales and overall management of the branch.

New York, Ny

Handled all customer triage inquiry for prompt efficient resolutionAssisted Personal Banker's with complex service issues & open new accounts as needed.Worked closely with the Assistant Branch Manager to complete audit functions and operations of the branch.Supervised teller staff.Continued to exceed in Sales Referrals.

New York, Ny

Assigned tasks to tellers and taught procedures connected to cash controlsAssisted in managing a team of 20 tellers.Responsible of Vault assignment.Supported Assistant Branch Manager- Operations.Managed the monthly branch cash level reporting.Responsible of cash drawer, accepting deposits and checks.Demonstrated accurate monetary transactions by avoiding errors.Provided excellent customer service; responsibilities including professional, courteous and friendly demeanor in effort to retain clientele.Assisted in the aspect of selling by making referrals to appropriate sales staff (top teller performer 5/2005 – 10/06).

Astoria, Ny

Responsible of cash drawer, accepting deposits and checks.Demonstrated accurate monetary transactions by avoiding errors.Provided excellent customer service; responsibilities including professional, courteous and friendly demeanor in effort to retain clientele.Assisted in the aspect of selling by making referrals to appropriate sales staff