Athanasios Karamanis Email & Phone Number

Stockholm, SE

Stockholm, Sweden

Stockholm, Sweden

Responsible for designing, implementing, managing and optimizing the CMDB within the IT infrastructure. Process and tool enhancements as well interaction and improvements with other processes from service transition and service operations. Design and implementation of transition to the Jira/Insight

Stockholm, Sweden

Being responsible for the developing and the day to day operations of the incident management process within Net Entertainment. Within the operational part of the role I have the responsibility of driving and coordinating the handling of major and high impacting incidents. Further I act as the information gateway for both internal as external channels. On.

Ericsson Kista Stockholm

Placed at Ericsoon RnD hub department as consultant and worked as incident/ hub support coordinator.Within the role I was responsible for:- Coordination and managing of incidents. - Be involved with the change process and have a coordinating role. - Generating business reports.- Identifying process improvements

Västra Järnvägsgatan 3 111 64 Stockholm, Sweden

• The focus of the Incident Manager is to ensure the continuing quality of the Incident Process so the level and the availability of the services provided meet the business and customer requirements. Tasks include:
• Daily coordination and assistance of the 2nd line (service desk) team with the incident process handling.
• Development and enhancement of the incident process in accordance with business requirements.
• Creating and updating the Standard Operation Procedures documentation.
• Setting up and driving the emergency escalation procedures.
• Process interaction and alignment with the other ITIL process owners.

Sweden

• Part of a specialists team providing 24/7 email and phone-support to both internal B2C customers and our external B2B partners. Main responsibilities:
• Handling and resolving of escalated technical poker related issues from business partners by email and telephone within defined service levels
• Incident handling according to the ITIL framework
• Communication and investigation of issues in both functionality areas and some technical

Rotterdam Area, Netherlands

Worked for the ministry of Justice in Rotterdam. Main tasks were: solving of software and hardware incidents, installation and configuration of software and hardware

Gorchum The Netherlands

Network and sys-administrator - DicomGorcum B.V. (Netherlands)Worked as consultant in the roles system and network system administratorPROJECTS:September 2001 – December 2003System-Network Administrator - ABN-AMRO Headquarters, DiemenMain tasks: Network system administration LAN and 2nd level local support. July 2000 – September 2001Helpdesk Technician.

Wichen The Netherlands

First-second line helpdesk support – NEC-Packard Bell. (Netherlands)Initially provided first line phone end-user support for the home user consumers within the Benelux region (The Netherland and Belgium). Promoted to second line support for B2B business for Benelux and UK. Support provided included software and hardware assistance and also B2B requests and.

Itil Service Management

The course provides the service management frameworks needed for a successful implementation the service support services within.

Education record

PRINCE2 (PRojects IN Controlled Environments) is a process-based method for effective project management.

Itil Practitioner

ITIL Practitioner Support and Restore focuses on the implementation of the Service Desk (function), Incident Management and the Problem.

Itil Foundation

Course that provides a general overview of the IT service management processes and the Service desk function-

Marketing Management

National course for Marketing NIMA-A and NIMA-B in the Netherlands

Mcse (Microsoft Certified Engineer)

Course existing of 7 Microsoft modules needed for the design and implementation of the infrastructure for business solutions based on the.

Business Administration And Political Science

Informatics, Informatics