Athanasios Kyriakidis Email & Phone Number

Athens, GR

Athens, Attiki, Greece

• Team Leader at a multi-line Inbound Customer Service in a fast-paced call center
• Managing a portfolio of 15 companies
• Assuring that the predefined KPIs are accomplished
• Leading a team of 30 agents (shared and dedicated teams)
• Monitoring and coaching for a department of approximately 100 agents
• Measuring stuff performance (Quality, AHT, Csat)

Athens, Attiki, Greece

• Shift Lead at Inbound Customer Service
• Responding and effectively handling customer calls for 55 different companies in total within the same 3rd parties department
• Experienced as a professional Customer Service Representative in addressing and resolving complex customer queries
• Helping agents with their calls – Controlling breaks at shifts
• Training agents on more than 20 projects – Quality assurance
• Responsible for daily reports to partners

Athens, Attiki, Greece

• Responding to a wide range of customer calls in a fast-paced call center environment at 24/7 service operation department
• Strong communication skills, including active listening, clear articulation, conciseness, positive language and adaptability to customer requirements

Athens, Attiki, Greece

• Fully dedicated and passionate about building strong customers relationships via phone. Strong communication skills and adaptability to customers’ requirements
• Shift Lead – Responsibility for two departments
• Training new agents on inbound customer care services

Athens, Attiki, Greece

• Providing exceptional professional customer service to clients via phone in a multi-line phone customer service aiming for the best customer experience
• Focusing on a human-centered perspective
• Responsible for data-entry

Athens, Attiki, Greece

Sales skills for an extensive range of products.

Athens, Attiki, Greece

Responsible for data entry.