Back Office Team Lead
CurrentLed back-office operations, implementing solutions using AI tools and programming to automate processes and increase productivity.Managed new and existing client accounts, handling registrations, invoicing, and payments via SOFT1.Coordinated communication via email and phone, ensuring efficient client interaction.Provided ongoing training for department members to improve operations.Created detailed department operation guidelines to ensure smooth onboarding for new colleagues.Conducted quality control of the center’s program materials, editing documents and sending memos to the relevant parties.Encouraged dialogue among department members, promoting inclusion in decision-making and considering their suggestions.