Led back-office operations, implementing solutions using AI tools and programming to automate processes and increase productivity.Managed new and existing client accounts, handling registrations, invoicing, and payments via SOFT1.Coordinated communication via email and phone, ensuring efficient client interaction.Provided ongoing training for department members to improve operations.Created detailed department operation guidelines to ensure smooth onboarding for new colleagues.Conducted quality control of the center’s program materials, editing documents and sending memos to the relevant parties.Encouraged dialogue among department members, promoting inclusion in decision-making and considering their suggestions.

Managed client accounts via email and phone, handling registrations and invoicing through SOFT1.Supported the accounting department by checking the bank statement (EXTRAIT) for errors in records.Ensured the quality of work by performing frequent checks on financial spreadsheets.Implemented Python solution to increase the productivity of the department.

Performed administrative and data entry tasks for the back-office department.Communicated with clients daily via email.

Provided transcription services with accuracy and consistency, ensuring high-quality deliverables.Checked and edited documents before their final submission.Met very strict deadlines without compromising the quality of work.

Taught Ottoman paleography and Turkish to beginners online, adapting teaching methods to their needs.