Athanasios Tavoularis Email & Phone Number

Pireas, GR

Piraeus, Attiki, Greece

Key responsibilities:-Liaise with clients to get a deep understanding of their business knowledge gaps and needs-Compile and share a high-quality expert profile briefing with our clients-Perform critical research into markets and companies around the globe-Reach out to experts on a regular basis to screen and validate their knowledge and relevance on.

Process customer requests, and handle data entry to support front-line teams. I also manage client complaints, ensuring they are addressed promptly and efficiently. Additionally, I maintain accurate records, resolve escalated issues, and coordinate with various departments to ensure smooth operations and excellent service delivery.

Provided customer service and technical support for POS systems. I assisted customers with troubleshooting issues, answered inquiries about product features, and ensured a smooth user experience. My role involved effective communication to resolve technical problems and maintain high customer satisfaction.

Reviewed timesheets and invoices from freelancers, ensuring accuracy and compliance. I was responsible for opening access tickets for our database and systems, facilitating smooth operations. Additionally, I crafted weekly reports and organized completed codes into the appropriate files, contributing to project efficiency and effective documentation.

Provided customer service and technical support for POS systems. I assisted customers with troubleshooting issues, answered inquiries about product features, and ensured a smooth user experience. My role involved effective communication to resolve technical problems and maintain high customer satisfaction.