Working on provisioning resources on Azure cloud through automated pipeline in Gitlab and build and deployment through ADO classic and yaml pipeline along with internal tools.Azure provisioning includes VMSS, SQL DB, Azure Data Factory, Storage, App Services.Ensuring Alert and monitoring has been configured for all teams for delivery.Works on ad hoc l2 task as well if needed for application support team to get use to of cloud issues.Responsible for automating the manual work around and repetitive task for application deployment and migrations.Develop and implement change management strategies. Coordinate with stakeholders to communicate and manage changes effectively. Analyze change requests and assess impact. Create change implementation plans. Manage deployment of changes using Azure DevOps (ADO) and GitLab pipelines. Provide training and support to users during change implementation. Identify and implement automation opportunities to streamline the process.Provide expertise in Azure portal and cloud concepts. Assist in implementing changes leveraging Azure services. Facilitate communication between stakeholders. Ensure adherence to Azure best practices and security guidelines. Coordinate change activities and schedules.Document change management processes and ensure documentation is up-to-date.

• Led a team and provided solutions for achieving optimal results in the current organization.• Proficient in Incident Management, Problem Management, and Change Management processes for day-to-day Operations Management of support services.• Interacted with clients and resolved incidents and service requests (SR) within SLA.• Assigned tasks within the team and ensured correct execution.• Implemented process improvements for support projects.• Automated processes using tools like PowerShell, Splunk, Moogsoft, and Control M.• Facilitated the transition of the Level 2 support team to offshore operations by transferring knowledge from the onshore team.• Achieved multiple automations with PowerShell, enhancing work efficiency and proactive data cleansing for file processing.• Automated time-consuming manual tasks for the data processing team with PowerShell scripts.• Implemented process automation using Splunk, including alerting, dashboards, and automated incident generation.• Created knowledge articles to support daily file processing activities.• Maintained regular communication with onshore BU members, providing daily progress updates under the guidance of the offshore manager.• Prepared monthly shift rosters to ensure smooth team operations.• Handled escalations on behalf of the team and provided root cause analysis for major issues.

• Responsible for incident analysis to minimize application incident rates.• Addressed issues related to EHR, Interfaces, and Infrastructures.• Subject Matter Expert (SME) for printing and faxing issues.• Acted as a Lead and participated in resolving various P1 priority issues related to printing and faxing.• Proficient in HL7 framework used for exchanging electronic health information between systems.• Actively involved in automation initiatives using Unix Shell to automate tasks.• Familiar with interface tools like Rhapsody, E-Link, and Cloverleaf.• Hands-on experience with tools such as MS SQL, Service Now, CA Service Desk, and Putty.• Proficient in Allscripts Touchworks EHR, including concepts like CCDA, CPT Codes, ICD10 codes, RIS, and lab systems.• Communicated unresolved problems to technical service and kept clients informed about case progress.• Contributed to achieving high CSAT (Customer Satisfaction) by providing exceptional customer service and technical support.• Worked on escalations and critical issues, driving them to resolution.

• Managed daily incidents, service requests, and task tickets.• Investigated job failures reported by the Level 1 team.• Proficient in tools like Putty, SQL Developer, DB2, Autosys, and Unix Shell Scripting.• Handled Vendor Notifications and escalated them to the respective teams after impact analysis.• Identified recurring Level 2 incidents and reported them to automation/tools teams.• Automated repetitive tasks using Unix Shell scripts and scheduled them using Autosys and other job scheduling tools.• Managed outage calls, analyzed impact, implemented remediation approaches, performed Root Cause Analysis (RCA), and notified impacted teams.• Coordinated with Dev/L3 teams to prioritize and resolve code-level bugs.• Conducted in-depth analysis of planned events for host/server maintenance and weekend support upgrades.• Provided support for 24*7 live systems, including incident/ticket handling by end-users and on-call responsibilities.• Worked to meet SLAs to ensure business agreements and customer satisfaction.