Responsibilities:Exhibiting honesty and transparency in communication;showing warmth in interactions with staff.Understanding and impacting retail SOPs, KPIs, team management, capable for retail analysis and delivering training at stores. Responsible for profitability and smooth operations of store cluster. Acting as a strong bridge between the HO and Stores and responsible for setting up expectations of the HO and converting them into clear deliverables at the stores. On-site training of new manpower at stores. Responsible for COR - Cost of Retail to ensure 4 wall profitability. Ensuring as a SPOC for my set of stores for various other functions - HR, Training, Marketing, IT, Projects, etc. Supervising and monitoring all stores of respective region/territory. Reviewing with Regional Head, Area Manager and store team on a regular basis. Traveling to stores on regular basisWorking closely with Salesforce Head for budget planning for my regionUnderstanding of store operations from opening to closure, customer journey, staff behavior, customer delight touch points, and ensuring promotion, sale of Private Label products. Following and checking store checklist including staff performance, footfalls, SOPs implemented, addressing staff concerns. Ensuring attrition at stores is in line with HO targets. Coordinating with Regional Head and Area Manager for store targets, offers, footfalls, employee issues.Operational Skills:Problem Solving SkillsMarket KnowledgeTeam Building SkillsExcel SkillsSales SkillsCustomer Service SkillsLeadership SkillsBehavioral Skills:AccountabilityFlexible ThinkingResult OrientationTeamworkCommitment to LearningAttention to DetailProfessionalism (Attendance/Punctuality)Strong Analytical and Problem-Solving Skills

ResponsibilitiesResponsible for the top-line and bottom-line of the assigned cluster and ensure smooth execution and adherence to all Standard Operating Procedures.FinanceAchieve top line and bottom line as per Annual Operating Plan for the Cluster.Control shop expenses as per Annual Operating Plan.Control shrinkage within specified norms.CustomerImpressive look of the stores from the customer point of view.Ensure availability of products and sizes.Understand and Track competition.Internal Business ProcessElicit customer feedback/complaints/suggestions and take action.Ensure 100% knowledge and Adherence to Standard Operating Procedures in all stores.Ensure required reports are sent on time.Conduct and drive cluster Audit as per norms.Liaison with store incharge to solve store related issues.People/ Learning & GrowthTrain in Standard Operating Procedures, Customer Service and Product knowledge.Functional CompetenciesAbility to work under pressure.Attention to detail.Number proficiency.Knowledge on Financial Planning and Analysis.Customer Centricity.Build high performance teams.Cross functional working.

Team Management , Sales & Marketing, Pharma Sales, Customer queries & solutions, Team grievances managementAcquire and on-board new Pharma Aid/Pharmacist across all verticals in the assigned territory.Retain the existing employees with career path vision.Interact and develop relationships with the decision makers and other key stakeholdersfor sales plan and growth chart.Maintain and exceed targets in assigned territory of clients and GMV (gross merchandise value) from SMB (small and midsize) business.Drive sales funnel to augment customer acquisitions and represent in Pharma industry forums to drive awareness.Manage continuous relationship with existing customers for new opportunities.Capture and share ground level market feedback on business specific offerings and feature set based on a systematic need-gap analysis for customers in focus customer segments.Attend weekly/monthly/quarterly review meetings with leadership team.Create & articulate compelling value propositions for Pharma Services in coordination with the leadership team.Develop long-term strategic relationships with key stakeholders.Responsible for daily operations, closely working with Pharma, FMCG warehouse and store team supply chain management.Monitor the Daily Store Operations through assigned terminal equipped with CCTV & other various monitoring software.Coordinate with employees of the assigned outlets to ensure Store SOP is followed.Identify the gaps through continuous monitoring & fix them in coordination with the Area Supervisor / Area ManagerIdentify the store issues for which help is required, coordinate & follow up with appropriate departments to resolve the same.Provide guidance for store operational excellence from time to time.Report deviations timely for necessary disciplinary actions.Accurate maintenance of data and daily trackers for all the parameters.

ResponsibilitiesA dedicated and reliable Assistant Inventory Manager with the chief goal to monitor and report on the company’s inventory levels with outstanding record-keeping and analytical abilities with excellent organizational and problem-solving skills, as well as the ability to interpret and analyze large amounts of data. ● Coordinated with inventory team members engaged in warehouse operations.● Monitored and controlled inventory coming in and out of the warehouse.● Managed inventory tracking system to record as per process, movement and stock levels.● Conducted and evaluated cycle count, orders in stages and product levels to improve inventory control procedures.● Implemented loss prevention strategies.● Analyzed inventory data to anticipate inventory problems and shortages, and suggested solutions.● Controlled inventory levels by conducting regular physical counts.● Proposed strategies to reduce costs and improve procedures of supply chain for overall smooth order fulfilment process.● Reports on inventory levels to upper management.● Managed the recruitment and training of new inventory employees.● Contributed to team effort by accomplishing related results as needed.

The Key person of the pharmacy holding the complete responsibility of supervision of all the activities taking place in the pharmacyResponsible for daily operation of the pharmacy including procuring, receiving, & dispensing of pharmaceutical / surgical / miscellaneous items.Ensuring the proper receipt & transcription of the prescriptions from customersMonitoring the Staff Discipline and grooming- like attendance, leaves, permissions, dressing etc.Conducting on-job training to the new staff and ensuring that the new staff is molded according to the systems in placeClosely verifying all the daily records pertaining to Rough Cash Book, Daily Transaction Register, Discount Bills, Credit Bills, Manual bill etc. dailyMonitoring the Cash Sales and ensuring that the Cash in Hand is tallied and recorded once every two hours. Ensuring the bank deposits are done before 12:00 noon every day.Inspecting all areas in a retail pharmacy and ensuring Cleanliness and maintenance of the pharmacy at all the timesEnsuring proper facing and FEFO tasks are performed in the display of products daily.Assigning tasks (Rack Verification, Home delivery, General Cleanliness etc.) to the staff and closely monitoring the performance and following up with the same.

Management and responsible for the performance of the QC, MIS staff of Inward & Outward team.● Managed mid-mile operations to get orders collected, packed and dispatched to Warehouseat vendor premises and shared report of the same on a daily basis.● Trained and managed a team of ~30 staff for Inward process of medicines at the Warehouse.● Managed separate teams for Quality Checking, Data-entry, Putaway, Picking and Packingstaff in both inbound and outbound area of the Warehouse.● SPOC for Supplier Rejections - Maintaining records of rejections, Repacking of rejectionsand dispatching to respective suppliers, Closing of rejections in the software and reportingthe numbers of the same, and preparing lists of pending rejections on a daily basis.

ResponsibilitiesManagement and responsible for the performance of the pharmacy team.Manage operations of pharmacyTrain and hire new pharmacy techniciansHelped set-up and develop pharmacy since store opening.Worked 60 hours a week with 1 pharmacy technician.Processed around 150 prescriptions per day.Provide high quality pharmaceutical care, as well as exceptional customer service, to a diverse patient populationDeveloped and continue to have a strong relationship with store management to promote teamwork between the store and the pharmacy departmentResponsible for reviewing and dispensing prescribed medications, drugs, and other pharmaceuticals for patient care, according to professional standards and legal requirements.Answering questions and providing information to pharmacy customers on drug interactions, side effects, dosage, and storage of pharmaceuticals.Customer interaction and convincing skills to promote Company's Global NPS score.AchievementsImproved Company's Global NPS score by 50% following up with 80 customers on a daily basis.Familiar with Sale-Oriented Softwares like Pharmasoft, Point of Sale, Magento, Easysol and Odin.Star Pharmacy Award, July 2018-Sept 2018, Oct 2018-Dec 2018.1MG Green Belt Certification (Level 2)- May 2018

ResponsibilitiesApplied professional and clinical knowledge to improve patient care through counseling patients on disease state management, importance of medication compliance and method of utilization.Led a team of health care professionals including pharmacists, technicians and clerks through example and delegation of tasks in a pharmacy that maintains 500-800 prescriptions a weekProvided immunization services, including influenza, polio, pneumonia, and measles vaccinations to the community.Examined patient profiles for interactions, contraindications and appropriateness in drug therapy and work with doctors and nurses to assure safe and effective medication usage.Managed pharmacy workflow through daily evaluation of drug stock, pharmacy supplies, and record keeping that abide by state and central rules and regulations.Educated patients on prescription, over-the-counter and herbal products usage, storage, indications, interactions and side effects.Participated in corporate customer service initiatives that evaluate patient's current prescription regimen to determine cost saving therapeutic alternatives resulting in increased patient compliance and satisfaction.Created brochures for newspaper inserts, led a PowerPoint presentation for other health professionals. Initiated a Medical Camp for Diabetic And Ophthalmologist Testing and Education program, that was utilized by the local community to assist patients in deciding their most beneficial plan options.Served as an integral role in store prescription growth of the local community pharmacy.Facilitated store to a new cost effective delivery company and implemented proper delivery protocols.AchievementsRecognized for the ability to manage a large number of patient accounts.Reduced supplier expenses through negotiation with key providers.Developed a solid network of medical personnel and increased new patient levels.Boosted confidence and morale of team members through stress relieving sessions.

Progressive career path with promotions from Executive Pharmacist to Senior Pharmacist in less than 6 months. Responsible for managing the online pharmacy operations within budget guidelines, increasing profit, and improving employee and patient satisfaction.Rigorously trained for pharmacy assistance and dispensing practices according to the Indian Pharmacopoeia.Assigned management responsibility for a pharmacy that was one of the lowest rated online store in both wait times and customer satisfaction in the online medical portals.Enhanced employee morale and productivity through consistent training and leadership.Performance ratings demonstrated my operation in the web-world in terms of profitability, operating under budget and customer satisfaction.Handled online prescriptions and dispensed medicines abiding the law.Communicated effectively with supervisors to initiate new process for increasing productivity while maintaining a satisfied workforce.

ResponsibilitiesManaged pharmacy team in prescription dispensing, patient counseling, and integration of immunization and other patient care services.Accurately filled prescriptions; consult with physicians and patients on medication dosage, drug interactions, diabetic testing supplies and potential side effects of prescription and OTC medications insuring for patients' safety and satisfaction.Provided medication therapy management (MTM), comprehensive medication review (CMR), patient education, monitoring, 4physician consultations, and patient compliance consultation.Oversaw day-to-day pharmacy operations, including budgeting, achievement of business objectives, and minimizing wait time.Promoted pharmacy services and immunization of all types, including travel medicine to existing and new pharmacy customers.Focused on customer needs and satisfaction, ensuring customers are provided World Class Customer Service through the use of best practices and prompt communication with physicians.Managed and maintained inventory goals by implementing various cost effective strategies.Pharmacist Leader’s Role in Hospital Emergency Preparedness PlanningConfiguration and maintenance of adequate inventory of emergency medications along with its replenishment process of Adult and Paediatric Crash Carts in each of the four floors of the hospital to ensure Operational efficacy.Trained pharmacy technicians for state licensure.AchievementsParticipated in National Accreditation Board for Hospitals & Healthcare Providers (NABH) Training for Management of Medication (MOM)Best Pharmacy awards for the months September 2013, December 2013 and January 2014 from Apollo Pharmacy.

ResponsibilitiesManaged sales, purchases, and return account entries.Compiled daily sales information.Documented store transactions and recommend inventory action.Exhibited own communicative skills of sales actions and contributed to greater sales.AchievementsPromoted as Store Supervisor in the hospital-owned branch startup premises.

Completed 500 hours of Pharmacy Technician and Retail Sale Training