Customer Service Manager
Ensure compliance with Bank/SBP Regulations regarding all operational activities being carried out at the branch i.e. Account Opening, Cash Withdrawals/Deposits, Cash Management, Remittances, Clearing, Lockers, etc. Establish and maintain a sound operational framework, with special focus on facilitating customer transactions within minimum Turnaround Time, and meeting regulatory requirements in all transactions Effectively leverage competencies of operations team staff to obtain a high level of customer service and regulatory compliance Effectively supervise all transactions falling within the proscribed supervision limit assigned by the management Analyze and identify operational lapses in the Branch, and implement necessary measures to streamline operational activities where required Ensure proper maintenance of branch liquidity levels, vault limits, and cash insurance Provide all necessary documentation and support to Audit & Compliance teams of the Bank/SBP, and ensure proper execution of Branch’s Audit/Compliance Review. Supervise and ensure rectification of all Audit & Compliance observations/exceptions within stipulated timelines To review and sign-off on all periodic reports/registers prepared by the Operations team regarding operational activities Ensure compliance with Bank/SBP regulations regarding KYC Updating/AML Practices/CRP/CDD/EDD as per proscribed frequencies To provide sound and professional support to branch customers, and resolve customer complaints/queries within minimum Turnaround Time Ensure balancing of all GL accounts on a regular basis