• Provided on-site assistance to end users pertaining to the installation, troubleshooting/support of their computer applications and network devices.• Set up home/office networks.• Implemented network improvements.• Installed, relocated, and upgraded the onsite network switches.• Installed and setup wireless networks.• Performed installation, configuration, testing and maintenance of desktops and laptops.• Identified, troubleshoot, and resolved problems related to… Show more • Provided on-site assistance to end users pertaining to the installation, troubleshooting/support of their computer applications and network devices.• Set up home/office networks.• Implemented network improvements.• Installed, relocated, and upgraded the onsite network switches.• Installed and setup wireless networks.• Performed installation, configuration, testing and maintenance of desktops and laptops.• Identified, troubleshoot, and resolved problems related to desktops, laptops, peripherals, and software. Show less

• Provided technical assistance with computer hardware and software.• Recommend hardware and software improvements.• Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)• Tracked customer issues and resolutions.• Maintained records/logs of repairs, fixes and maintenance schedule.

• Managed and supervised “Network Operation Centre” of the University. • Setup wireless network infrastructure for campus and students’ hostel for more versatile network coverage. • Upgraded core network from 100 Mbps Fast Ethernet to Gigabit Ethernet (GbE) to minimize bottlenecks. • Setup open-source network monitoring system to monitor 40 Cisco 2960 switches and servers.• Performed day to day network admin duties including planning, development, and implementation of network… Show more • Managed and supervised “Network Operation Centre” of the University. • Setup wireless network infrastructure for campus and students’ hostel for more versatile network coverage. • Upgraded core network from 100 Mbps Fast Ethernet to Gigabit Ethernet (GbE) to minimize bottlenecks. • Setup open-source network monitoring system to monitor 40 Cisco 2960 switches and servers.• Performed day to day network admin duties including planning, development, and implementation of network configurations. • Provided immediate and accurate solutions to the end-users for technical issues. Show less

Performed network management/administration and disaster recovery of core Network at VU, Head Office; including support to VU Campuses.