Athar Nisar Email & Phone Number

Berlin, Germany

• Customer Relationship Management• Individualize Client Support• Strategic AnalysisData Management and Analysis• Driving Upsell and Cross-sell

Berlin

Responsibilities:• Conduct high volume prospecting for qualified leads.• Set up qualified demos for sales or run demos.• Build and cultivate prospective relationships by initiating communications to move opportunities into sales funnel.• Account Management.• Build relationships with existing customers and partners though consistent follow up, reliable communication and frequent updates on product development.• Research target demographics, economic trends, customer needs and interests and other data that can be used in creating strategies for business development.• Call prospective clients to make connections, discuss sales opportunities and cultivate opportunities for growth.. Work closely with customers to create and execute a success plan that aligns with their business objectives.

Aachen, North Rhine-Westphalia, Germany

Responsibilities:- Ensure positive customer experience by proactively managing and growing customer relationships.- Conduct online training sessions to new clients and led the onboarding process to ensure success rate. - Investigate and resolve customer inquiries and complaints in a timely and professional way.- Work towards Key Performance Indicators (KPI), both individually and as a part of team.- Work to identify and develop selling opportunities.- Serve customer inquiries on multiple channels simultaneously (email, phone, live chat).- Help with customer retention and contribute recommendation for improving products and processes.- Create, track and manage customer behaviour towards the product using analytical tools.- Renewal of customer contracts.