Led a team of 150+ individuals, ensuring smooth day-to-day operations in network and desktop management.• Addressed hardware/software issues, managed data security, implemented secure backups, and oversaw equipment procurement.• Optimized vendor selection, transitioning from a 20-30% monthly charge to a more cost-effective option at 4-7%.• Implemented strategic resource allocation, including internet connection, PCs, and laptops, resulting in substantial monthly savings.• Managed challenges in Windows and macOS installations, ensuring seamless computing environments.• Achieved significant cost savings of around 2 million rupees in one year through strategic resource allocation, including optimizing internet connection usage, and efficiently purchasing and allocating PCs, laptops, and other IT equipment.• Implemented data security measures, including handling Google Workspace and CRM data, ensuring compliance with privacy regulations and safeguarding sensitive information.• Managed Lioncroft Wholesale's Mailchimp account in the UK, taking responsibility for email campaign design and targeted distribution to specific audiences• Improved our network using fancy technologies like VXLAN, IPSec, and MPLS. I regularly checked our network to catch and fix issues early. It was all about making sure our systems were secure and worked well.

Designed and implemented a scalable enterprise network for 300+ users across multiple locations.• Installed and maintained wireless access points for seamless connectivity.• Provided comprehensive support for hardware/software issues and managed administrative tasks.• Introduced unique tools for efficient project time tracking, reducing administrative efforts.• Developed and implemented data management procedures, enhancing data sharing efficiency.• Strategically selected and procured hardware, aligning purchases with specific user requirements to save on unnecessary expenses.Designed and implemented a scalable enterprise network for 300+ users across multiple locations.• Installed and maintained wireless access points for seamless connectivity.• Provided comprehensive support for hardware/software issues and managed administrative tasks.• Introduced unique tools for efficient project time tracking, reducing administrative efforts.• Developed and implemented data management procedures, enhancing data sharing efficiency.• Strategically selected and procured hardware, aligning purchases with specific user requirements to save on unnecessary expenses.

• Proactively addressed hardware and software issues, ensuring uninterrupted data security and implementing backup solutions.• Spearheaded equipment procurement initiatives to meet evolving technology needs.• Successfully managed challenges in Windows and macOS installations, guaranteeing seamless computing environments for enhanced productivity.• Introduced innovative tools for project time tracking, reducing administrative efforts and enhancing overall project efficiency.• Developed and maintained relationships with external vendors, ensuring the timely delivery of services and products.

Managed sales support and customer service for a Facial Recognition product from Soloinsight, serving 300+ customers nationwide.• Conducted quality control and addressed hardware-related issues post-installation. Performed in-depth diagnostics, identified root causes, and implemented effective solutions to restore hardware functionality, minimizing downtime for customers both on-site and remotely.• Successfully implemented several IT initiatives to streamline processes and reduce system downtime at client end.• Developed and maintained relationships with external vendors to ensure timely delivery of services and products.