During my time at WNS, I was a part of a very well-known process focused on utilities for the United Kingdom. This role gave me valuable insights into how large organizations operate, especially in the customer success/support domain. I closely observed the responsibilities and workflows within such a vast organization, gaining hands-on experience in managing client relations, addressing concerns, and ensuring smooth service delivery. It was a very fantastic experience that really made me gain so much in new learnings and really made me understand the operation of business.

I was responsible for overseeing the day-to-day operations of Elite Technology, a local enterprise specializing in electrical home goods. My role involved managing a wide range of tasks, including stock control, team coordination, supplier relationships ensuring smooth and efficient operations. This experience allowed me to develop strong leadership and organizational skills while ensuring that everything ran seamlessly.

As a Client Servicing Executive at Q Events and Weddings, I was responsible for ensuring that clients receive the finest service throughout their event planning journey. I manage all client relationships to ensure that needs and expectations are met precisely and with care. My role was also involves coordinating with vendors, suppliers and internal teams to ensure seamless execution of events. Handling inquiries, addressing concerns and providing proactive solutions. I always tried to make the client's experience memorable and stress-free from the first consultation to the final event.

A three-in-one service company that is media, production and events. Our mission was to empower & collaborate with local businesses, helping them thrive and achieve their goals through innovative solutions.