The Program Advisory Committee (PAC) advises college program leaders on a wide range of topics that directly impact the success of students and graduates. For example, PACs provide input on the skills and knowledge graduates require, the kinds of opportunities available to both current students through experiential learning and graduates through both contract and full-time employment, collaborative research and innovation activities; trends and forward planning,support for students through awards, and program review.

• Led and managed a team of 15–20 Infrastructure Staff, fostering collaboration and a high-performance culture.• Provided guidance, mentorship, and support to team members, enhancing their skills and productivity.• Spearheaded the optimization of Azure Cloud infrastructure for cost-effectiveness, scalability, and performance. Implemented best practices for resource utilization and cost management in the cloud environment.• Ensured seamless functionality of the network infrastructure, implementing strategies for optimization and performance enhancement. Maintained the network across 10 hospitals to minimize downtime and disruptions.• Oversaw end-to-end IT operations for EHN Canada, including systems administration, security, and compliance. Developed and implemented operational procedures to streamline workflows and improve efficiency.• Developed and maintained comprehensive disaster recovery plans, mitigating risks and ensuring the rapid recovery of critical IT systems during disruptions. Conducted regular testing and updates to keep disaster recovery plans current and effective.• Provided strategic leadership to align IT initiatives with organizational goals and objectives. Collaborated with stakeholders to drive innovation, implement technology solutions, and contribute to overall business success.• Maintained thorough documentation of infrastructure configurations, procedures, and policies. Ensured compliance with industry standards and regulations, implementing security measures to safeguard data and systems.• Identified opportunities for process improvements and efficiency gains within the IT infrastructure.

• Research, plan, and create dynamic course content aligned with current industry standards and emerging threats to ensure students receive relevant and practical training.• Utilize innovative teaching methodologies, including hands-on labs, simulations, and case studies, to enhance student learning and retention of complex cybersecurity concepts.• Mentor students through project-based learning activities, providing guidance and support to help them develop practical skills and solutions for real-world challenges.• Conduct assessments and provide constructive feedback to evaluate student progress and performance, fostering continuous improvement and growth.• Collaborate with industry partners to stay abreast of the latest cybersecurity trends and technologies, integrating industry insights into curriculum development and instructional delivery.• Facilitate discussions and workshops on cybersecurity topics, encouraging critical thinking and problem-solving skills among students.• Actively participate in professional development opportunities to enhance teaching effectiveness and stay current with evolving cybersecurity threats and countermeasures.• Serve as a resource and mentor for students seeking guidance on career pathways, job search strategies, and professional development opportunities in the cybersecurity field.• Demonstrated success in preparing students for industry certifications such as CompTIA Security+, Certified Ethical Hacker (CEH), and Certified Information Systems Security Professional (CISSP).• Recognized for outstanding contributions to student success, including achieving a high rate of student retention and placement in cybersecurity roles within the industry.

• Managed and monitored shared services agreements, ensuring effective definition, delivery, and communication of Ontario Shores' accountabilities including infrastructure, application development and support, database design, web development and support, security, IT service desk support, technology devices/assets, and more.• Developed and implemented service level standards, escalation procedures, and methodologies to ensure the design, delivery, measurement, and continuous improvement of Ontario Shores' IT services to clients.• Monitored service obligations, key indicators, and service level standards to ensure they were being met and followed escalation procedures to bring service issues to the attention of the Director of Information Technology with recommendations for remediation.• Collaborated with Ontario Shores to manage ongoing communications to staff regarding the IT service catalogue, access to services, and what level of service to expect.• Conducted periodic surveys to measure and report on staff satisfaction with IT service delivery in conjunction with Ontario Shores.• Successfully managed a multi-factor authentication (MFA) project for Ontario Shores, ensuring timely delivery and effective implementation of the MFA solution across the organization.• Led cross-functional teams, managed project timelines, identified risks and issues, and provided regular updates to stakeholders on project status.• Automated the onboarding and offboarding process for new and departing employees at Ontario Shores, resulting in a more efficient and streamlined process.• Worked with HR and IT teams to identify process improvements, create standardized procedures, and implement automated workflows using tools and Active Directory.• Collaborated with stakeholders to ensure that the automation of onboarding and offboarding was aligned with business requirements and met regulatory compliance standards.

• Led a team of IT professionals to support vaccine delivery operations through effective coordination and strategic planning.• Provided end-user support and promptly addressed any escalations to ensure timely vaccine delivery.• Managed the service desk, set objectives, assigned tasks and responsibilities, allocated resources, monitored activities, and generated reports to maintain optimal performance.• Implemented ITIL best practices to ensure proper service delivery for clients and stakeholders.• Established KPIs, monitored performance, and created reports for the regional director of IT to provide insights into team performance and identify areas for improvement.• Actively managed negotiations, contracts, and vendor relationships to ensure the smooth functioning of IT services.• Reviewed, improved, and developed governance processes and policies for the IT team to enhance efficiency and compliance.• Successfully delivered services following ITIL frameworks to support vaccine delivery operations.

• Led the deployment of desktops and laptops to multiple medium to large organizations, ensuring successful installation and configuration.• Maintained and troubleshot Windows Server 2008/2012/2016 R2 and ensured optimal server performance through regular monitoring.• Provided technical support to over 500 end-users across multiple sites, ensuring timely resolution of issues and minimizing operational downtime.• Managed and maintained Azure Active Directory, Office 365, and Intune, ensuring proper configuration and access controls.• Implemented and configured MDM profiling, ensuring proper device management and security.• Maintained IT inventory for the department, ensuring accurate tracking of hardware and software assets.• Developed and maintained troubleshooting documentation, providing quick reference guides for the IT team and end-users.• Performed regular backup and restore procedures, ensuring data integrity and disaster recovery readiness.• Conducted training sessions for new users on the use of computers, printers, and software, improving user adoption and reducing support requests.• Managed Group Policy Objects (GPOs), ensuring proper configuration and access controls.• Oversaw the recruitment and training of new team members, building a high-performing and skilled IT team.• Traveled regularly to various sites to provide onsite IT support and perform system maintenance.

• Successfully led and managed a team of 10 professionals to migrate from Windows 7 to Windows 10, ensuring a smooth transition while minimizing downtime and business disruption.• Implemented ITSM best practices to allocate resources and manage project deliverables, resulting in a successful project completion within budget and timeline.• Identified and mitigated security vulnerabilities by analyzing Nessus reports and implementing appropriate security controls and measures.• Effectively managed team resources, including budget and personnel, to maximize project efficiency and ensure alignment with organizational objectives.• Built a high-performing team culture by providing mentorship, coaching, and career development opportunities for team members.• Led recruitment efforts to identify and hire top talent for the team, resulting in increased team performance and capacity.• Demonstrated expertise in Windows Server management, ensuring reliable and secure server operations to support business operations.

• Setup Computers for senior citizens / Staff• Setup and install Windows Server 2008 R2 for organization uses• Setup and install Cisco routers / switches for Computer and mobile device access • Setup CCTV System / Camera for Online Viewing • Setup & Install Epson Workforce Printers for Remote Printing• Traveled to Various client location for Setup and Manage Servers & Printer• Update Computer from Windows XP to Windows 7 • Add computers to Windows Server 2008 R2• Install and setup iMac & Mac Book Pro.

• Software specialist, Network Specialist, responsible for repairing computer hardware and software • Design and Implement IT infrastructure to new Organization • Setup and Install Virtual Operating System • Served as operating system expert, providing technical support for entire organization. • Administration of Windows Server 2008, Windows Server 2012.• Manage & Maintain VCenter Server.• Migrate Virtual Windows Server 2008 / 2012 with VMotion. • Setup Active Directory, VPN and Cisco Switches.• Travel to various Client Location and setup and maintain Printer, Server & Computer. • Work under Minimum Supervision.• Supervised Server & Network Deployment for Various Client Location.• Work on Company Budgeting and product sourcing.• Laptop and Desktop Hardware Repair.• Train new employees while providing timely IT support

Supervising Technician computer RepairsCell phone Repairs Network setup & troubleshoot customer service