Ann Thayer Email & Phone Number

Burlington, Vermont

I am dedicated to supporting and training businesses in the use of call recording and speech analytics technology to extract business intelligence from the conversations they have with their customers.To do this, I am involved from start to finish, helping businesses discover what their goals and objectives are in using a speech analytics solution, developing the keywords and phrases they want to search for within their recorded conversations, and effectively categorizing and building searches within the CallFinder interface so they can easily extract and analyze the data.I am responsible for liaising with existing and new customers while working with other departments within the company, specifically in support of CallFinder. I provide direct support to our customers, which includes planning, scheduling, creation and execution of customer-facing training activities.