• Diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems.• Setting up new users and giving them access to the intranet• Monitor and tune systems to achieve optimum performance level• Installing patches and updates to operating systems and applications to ensure optimal performance• Monitor and tune systems to achieve optimum performance levels• Installing patches and updates to operating systems and applications to ensure optimal performance• Designed dozens of PowerShell scripts to review system settings, Active Directory, DNS and DHCP

 Ensure an uninterrupted internet connection and maintain file server and the mail server  Professionally and effectively address the information technology needs of council staff, business users, software vendors, and management staff. Microsoft Azure Cloud, Azure SQL Database including installation, configuration, backup/restore, security, AD groups, managing resource groups, storage blobs. Database Performance and Capacity Planning and Migrate on-premises SQL database to Cloud Azure SQL. Introduced new security measures in SQL databases, reducing the risk of data theft by 40%.  Managing the use of virtualization technologies using Microsoft Hyper-V  Creating and maintaining the PowerShell scripts that generate reports to identify objects for clean-ups, such as stale user accounts, empty groups, and disabled computer accounts. Collecting data and evaluating quality of data, sourcing missing data and data repairing. Develop tools and technics required to handle the data collection using MS Excel Macro /VBA, SQL Queries, and using Power BI / Python to handle hundreds of excel sheets collected from many number of users and municipal council records to form a Structured Database for the whole city. Process, design, and present the data in ways to help businesses, develop and maintaining databases and Application Software implementations Worked as a Developer for designing and developing the application using Microsoft technologies .Net, C#, SQL Server, Crystal Reports, RDLC and Azure. Prioritize and respond promptly to service issues, requests and ensure all are properly logged Prepare technical documentation and relevant reports. Successfully completed mass projects for the whole city (Municipal Council Assets Valuation System). Troubleshoot, backup, recovery, and to perform routine maintenance of Win Servers and SQL Servers

Clients: ARRIYADH DEVELOPMENT AUTHORITYProject: RIYADH METROContract: RIYADH METRO TRANSIT CONSULTANTS (RMTC) JV: PARSONS (US) - EGIS (FR) - SYSTRA(FR)• Managing, implementing of IT requirements for the on boarding - off boarding SAPL users; IT issues or request escalated from Parsons, Egis or SYSTRA users; based on Parsons Service Manager Tickets meeting project timelines within the SLA Clock.• Coordinating with MEA Service Desk (PARSONS), Cyber Security (PARSONS), Assets Manager (MEA|SAPL)(PARSONS) , Vendors for required spare parts/ equipment/supplies replacement , contact Telecom/ISP to log and resolve the issue and maintain proper SM Tickets for each communication.• Regular Site Visits to several Zone offices, satellite offices, and stations. • Implemented several C# based Applications Interacting with SQL Server database using managed provider and ADO.NET, specially “Workflow Review App” to enhance the Documents Controls Process connecting Aconex which increased operational efficiency of Document Control team by almost 30% • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions• Managing File Server, Domain Users, Printers, Plotters and its supplies.• Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and review• Manage, schedule, and oversee deployment of SCCM images and software packages in a timely manner to meet business needs• Participate in after-hours support when issues arise• Working together with the IT Support Team in processing IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA)

Clients: QATAR RAILWAYS COMPANYProject: LUSAIL LIGHT RAIL TRANSITContract: LUSAIL LRT PMCM JV: PARSONS (US) – AECOM(US)• Install, configure, upgrade, migrate, and problem-solving Servers, Desktop PCs, Laptops, and PDAs• Site support for both Parsons and AECOM users and mild support for client staff• Managing and administering Rackspace Exchange to create and manage email profile for users• Administering QTEL (Ooredoo) (internet service provider) “IP Telephones” and phone user access via QTEL Portal• Working on Site office LAN for both Parsons and AECOM Networks, managing interconnections using the dedicated RACK for JV with the coordination of the Parsons networking team.• Dealing with internet service provider QTEL, subcontractors, suppliers, Parsons – IT & AECOM- IT supports, QDVC (contractor)IT, QRAIL (client)- IT and Aconex, etc. for issues related to IP Phones, the internet, network, Network printers, Mezzoteam (Cache server), uploads, download and performance issues.• Keep track of all the assets and their changes with HP Service Manager Tickets tool• Diagnose and manage Printers, Plotters, and their supplies.• Writing verity of Application software to meet site requirements using VBA• Participated to prepare a MOP to cover all the activities of JV• Excellent time-management, attention to detail , organizational and decision making skills• Providing 24/7 on-call support , emergency support and administration for critical hardware and application

Client: QATARI DIARProject: LUSAIL LIGHT RAIL TRANSITContract: LUSAIL LRT PMCM JV: PBSJ (US) – HORIZONResponsibilities & accomplishment:• Planning and implementing all IT needs for the Site• Installing, Implementing, Managing, and Troubleshooting Servers, and PCs• Manage and administer Windows server 2008, DNS, DHCP, Network printers, and LAN• Administering QTEL (internet service provider) ‘IP Telephones’ and phone user access via QTel Portal• Implemented an Attendance and Payroll program using VBA and that was the only program used to process all salary-related payments for the site during the period.• Implemented several small VBA Programs to enhance Documents Controls.• Managing and administrating third party business email via Register.com portal for both PBS&J and Horizon group staff to create and manage email profile for JV users• Diagnose and manage Xerox MFP and HP (MFP) Printers, Plotters, and their supplies.

• Analyze, monitor ERP software & configuration requirements and implement the needs.• Respond to all Branches for its system requirements, program debug and advice• Develop and maintains applications to meet the application needs of the company’s computer systems• Store, migrate, automating and recurring and structure data for multiple applications• Troubleshooting, backup recovery, and performing routine maintenance SQL Server DatabaseRole: Senior Programmer Team Size: 5Software and Platform: Windows 2000/2003 Server, SQL Server 2005 /2008, Visual Basic and CR1) Finance System Oct 2002 – Dec 20032) Industrial Inventory System Jan 2004 – July 20043) Manufacturing System with Bar-coding Jan 2005 – Sep 20054) Sales System Mar 2006 – Aug 20065) Payroll and Transportation System July 2006 – Oct 2007