I am a Claims Representative at Accenture, where I provide excellent customer service and support to insurance clients, clearinghouses, and healthcare facilities. I answer phone calls, troubleshoot IT issues, and navigate portal websites with ease and professionalism. I have handled multiple complex and urgent cases, resolving them with accuracy and efficiency.I also have extensive experience in the medical field, having worked as a Medical Assistant at Austin Area Ob/Gyn and Cardiac Monitor Technician at South Texas Vascular and Heart Institute. I performed various clinical tasks, such as applying heart monitors, performing EKGs, administering injections, and inserting and removing contraceptive devices. I also managed medical records, documented prior authorizations, and updated EMR systems. I have a certification in Medical/Clinical Assistant from Branford Hall Career Institute, where I gained valuable skills in laboratory procedures and transcription. I am proficient in various EMR systems, such as Athenahealth, Epic, and Phoenix, as well as Microsoft Office applications.