 Check to ensure that appropriate changes are made to resolve customers' problems Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Cleaned or sterilized dishes, kitchen utensils, and equipment Ensured adherence to all standards for customer service, product quality, safety monitoring and food handling Prepared food items such as sandwiches, soups, salads, and beverages Warmly greeted and engaged each guest Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Referred unresolved customer grievances to designated departments for further investigation