Athena Ware Email & Phone Number

United States

Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.Customer InterfaceGreeted customers and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders. Assisted in the managing of the company database and verified, edited and modified customer’s information.Developed new invoice dispute reporting system which reduced the open invoice cycle time from approximately 14 days to 3 to 4 days.

Community Service Specialist Skills:Addressed questions and concerns from the general public and responded to questions regarding city laws, ordinances and regulations. Coordinated the scheduling for the corporation, as well as, estimated and justified financial, staffing, facilities and equipment costs based on project needs and available resources. I maintained up-to-date and accurate program files and records; while also offering direct development assistance to business and institutional clients, including coordinating site and permit approvals. Collected and entered statistical data into databases. I presented program developments to the community, city council, city manager and planning and development department.Bookkeeping Skills:Processed bank reconciliations and financial reports to verify practice of proper due diligence, also, I issued 10 to 15 paychecks to vendors and suppliers on a bi-weekly basis. Maintained accounts receivable documentation electronically and on paper. I also handled cash and deposits using the proper accounting procedures and documentation; while also reconciling all bank and credit card accounts from 2007 to 2012. Processed payroll, electronic deposits, employee pay adjustments, processed journal entries, online transfers and payments. I also, executed quarterly financial reporting for the corporation and its affiliates and subsidies. Researched and resolved collections and billing disputes with tact and efficiency.Human Resources Skills:I served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.