Lead Strategic Technology Program Manager and Change Management Lead supporting a multi-year portfolio aimed at transforming Talent Acquisition, including the implementation of SuccessFactors RCM and ONB 2.0 internationally, as well as their reimplementation of RCM and ONB in the US.• Conceptualize, scope, design, and develop end-to-end solutions; develop high-level business requirements and translates requirements into high-level functional requirements; design, develop, create and implement and manage procedures and processes to develop structural content for the company• Provide technical and specialized guidance concerning automated solutions to complex information processing problems• Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.• Defines the impact of requirements on upstream and downstream solution components.• Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise.• Leads the development of solution architectures, roadmaps, and system transition plans to align business, applications, data, integration, and/or infrastructure architecture• Conduct peer-review of business requirements and functional requirements to ensure designed solutions support company needs and determine if the same type of functionality can be utilized using current systems to mitigate additional cost and litigation where possible• Manage client and vendor relations; partner with customers and vendors and manage contract consultants to achieve technology goals• Supports project management lifecycle; manages, understand, and support the project management cycle within the company

• Serves as primary SME in technology and process redesign for a high volume, seasonal talent workforce of over 45,000+ employees.• Manage and prioritized enhancement and project backlog with Talent Acquisition, Talent Development, Compensation, HR Shared Services and HR case management.• Serves as key liaison with HR Technology Applications, HR, Payroll, Service Desk, Legal, various IT team members and external vendors to understand objectives and business drivers in order to complete projects.• Lead in collaborating with the business to gather user requirements, create design documentation, proposed solutions, process improvements, facilitate process redesigns, and prepared gap/interface functional specifications.• Lead configuration and process analyst in implementing and configuring cloud system enhancements, projects and quarterly upgrades. (SuccessFactors/integrations/ServiceNow)• Secondary support for ServiceNow HR Case Management module.• Proficient knowledge in using HTML/CSS/basic JavaScript in creating internal applications for HR.• Tracks and manages consulting costs with cloud application vendors and consultants.• Experience working with on and off shore IT resources.• CSM Certified

• Works closely with IT HR Applications, HR, Payroll, Service Desk and various IT team members to understand objectives and business drivers in order to complete projects.• Collect user requirements, created design documentation, proposed solutions, facilitate process redesigns, and prepared gap/interface functional specifications. • Lead in designing and recommending process/system improvements and major government policy changes by using innovation solutions and approaches to meeting internal customer needs. • Lead in IT HR/Business Processes specific to Recruiting, Onboarding and Learning.• Lead in using HTML/CSS to create custom pages and emails in Taleo and Cornerstone.• Key liaison with vendors, internal customers and IT.• Leads and implements quarterly upgrades and patches with recruiting and learning application. (Taleo/Cornerstone)• Proficient knowledge in using HTML/CSS/basic Java in creating internal applications for HR.• Provide on-going support of human resource processes in Taleo, Cornerstone, Oracle EBS and ServiceNow.• Execute application testing scenarios and user acceptance testing.• Provides cross training for new users in Taleo, Cornerstone Learning and ServiceNow HR Module. • Provides reporting and designing dashboard metrics to meet government, HR and benefits audits and regulatory reports.• Experience in working in an agile environment.

• Certified Scrum Master (CSM) licensed.• Works closely with IT HR Applications, HR, Payroll, Service Desk and various IT team members to understand objectives and business drivers in order to assist in projects.• Provide on-going support of human resource processes in Taleo, ServiceNow and Oracle.• Lead in IT HR/Business Processes specific to Recruiting, Onboarding, Learning, Termination and Employee Update.• Leads upgrades and patches with recruiting application. (Taleo)• Participate in collecting user requirements, creating design documentation, proposing solutions, facilitating process redesigns, and preparing gap/interface functional specifications. • Execute application testing scenarios and user acceptance testing.• Leading IT and business process redesign and enhancements within ServiceNow specific to the New Hire, Rehire and Promotion process.• Provides ad-hoc reporting to meet government audits and internal customer needs.• Proficient knowledge in executing basic SQL reports in order to create HR, benefits and regulatory reports.

• Works closely with Supply Chain PM, analysts and developers to understand objectives and business drivers in order to complete projects• Define and document system requirements and work closely with Microsoft and Amazon IT Team and business users• Participate and facilitate meetings by documenting discussion points, decisions, actions items, issues• Proactively communicate action items and follow up on missing documentation or open action items• Supports SC team with ad-hoc solutions on business issues• Responsible for MS SharePoint in updating and sending communication on project status• Serves as “Scrum Master” in ServiceNow to ensure reports, products, sprints, stories, tasks, and data is accurate and timely• Creates and distributes department-wide communication

• CSM licensed and certified• Works closely with IT HR Applications, Supply Chain, HR, and various IT team members to understand objectives and business drivers in order to complete projects• Manages and coordinates individual IT HR Application projects while working along aside with HR Applications team to complete larger projects (e.g. Oracle Advanced Benefits, Hierarchy and Data Enterprise)• Define and document system requirements and work closely with IT HR Applications team• Participate and facilitate meetings by documenting discussion points, decisions, actions items, issues• Proactively communicate action items and follow up on missing documentation or open action items• Responsible for MS SharePoint in creating project sites, views and governs standard corrective measures using Visio and PowerPoint• Serves as “Scrum Master” in ServiceNow to ensure reports, products, sprints, stories, tasks, and data is accurate and timely• Resolves hardware, software and user access issues for the department - coordinates activities between Service Desk, IT Operations, SharePoint Team, IT Governance and the PMO• Provides training for new users and consultants in Microsoft SharePoint, ServiceNow, Outlook, and WebEx• Tracks and manages consulting costs• Creates and distributes department-wide communication• Updates project status in Oracle Projects and supports ad-hoc information and report requests

• Covered routes for sales representatives as needed• Focuses on selling and consulting a full line of food distribution items to current customers on a wide range of food service topics.• Involved in running multimillion dollar routes and assisting the sales department.• Research customer business needs and develop mix of products and service to meet needs; evaluate market trends and recommend products to customers, based on business needs and goals• Answer customers' questions about products, prices, availability, and product uses and provide practical training on products• Assist Marketing Department in division sales meetings, food shows, promotion programs in order to promote sales, increase product knowledge, and maintain good customer relations

• Received exposure to the sales department including sub-departments• Traveled with District Sales Managers to meet with regional customers• Worked out of various operational facilities and attended a national sales meeting• Learned about selling, the sales process and various functions of the District Sales Manager Trainee position• Completed one New Product Launch (NPL) project with the Sales Training sub-department