Athenaa Jeyachandran Email & Phone Number

Toronto, Ontario, Canada

3500 Steeles Avenue

Provided exceptional customer service for clients in a fast paced environment by providing first call resolutions and advise opportunities in an efficient and courteous manner. Swiftly and successfully resolved conflict resulting in high customer satisfaction survey quarterly. Contributed to effective cost and risk control through productivity and adherence to corporate processes and controls resulting in successfully passing compliance tests quarterly.

Toronto, Canada Area

Responsible for efficient, accurate and friendly customer transactions and processing customer purchases, returns, exchanges, service requests and defective products. Manage all inbound calls by answering questions. Offering products and service that are best for each individual customer.

Toronto, Canada Area

Provide excellent customer service by listening to and attempting to resolve customers complains and ensure that any escalated ones are informed to the right department. Offer and promote Walmart MasterCard to customers.

Contacted respondents by telephone interviewing clients about their experience with many different companies. Able to maintain high quality standards on the phone while performing under pressure and multi-tasking. Gained strong listening, negotiating and communication skills to perform interview at high standards.

Bachelor Of Business Administration (B.B.A.), Global Management

Human Resource Management Program, Human Resources Management/Personnel Administration, General