Athena Carlson Email & Phone Number

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

- Coach and train new staff in English/Spanish on skills needed to advise post-operative ostomy patients through their recovery: needs analysis, product troubleshooting and knowledge of insurance coverage- Optimize onboarding processes by developing technical training documents for consumer advisors of class I and II medical devices and maintaining database of training processes, procedures, and instructions- Collaborate with marketing department to facilitate webinars for ostomates on correct product usage in compliance with Coloplast legal regulations regarding patient support programming- Ensure accuracy of translated marketing documents from English into Spanish and improve subsequent updates to materials- Maintain current regulatory knowledge of patient support programming for medical devices

Greater Minneapolis-St. Paul Area

- Interfaced with with 30+ Territory managers/field sales representatives, 100s of clinicians, and internal cross-functional teams to increase insurance coverage for a class II medical device (Peristeen), winning Connecticut medicaid coverage and numerous individual appeals for authorization- Acted as a liaison between all stakeholders on 1,000s of patients' progress through insurance approval processes to coordinate training on Peristeen and general usage progress while maintaining HIPAA privacy standards- Counseled 20-40 patients per day in English and Spanish on post-operative ostomy care/Peristeen usage, insurance approval processes, ordering/DME coordination. Consistently rated with the highest quality scores (92% average) and call volume metrics- Thoroughly documented all patient interactions and progress in Salesforce and internal databases- Ensured the timely (within 24 hours) and accurate filing of consumer product complaints, gathering all necessary documentation and evidence needed for internal Coloplast Quality teams to submit reports with FDA and other global medical device regulatory bodies

Santiago, Chile

-Mentored and trained new hires on neuroscience-based pedagogical practices and growth mindset-Responsible for the exit interviews of Teaching Fellows, anonymously compiling reports to CEO-Designed and implemented the TOEFL test-prep program and overall academic structure for advancing students through language levels-Maintained spreadsheets of student grades, test scores, and skills to analyze language improvements and effectiveness of teaching strategies-Managed the company's upbeat weekly MailChimp newsletter to communicate teaching resources and company-wide updates.

Santiago, Santiago Metropolitan, Chile

As a Teaching Fellow, I taught private classes to adults (test prep and general from entry-level employees to C-suite executives) and after-school English language workshops to children in vulnerable schools.

Greater Minneapolis-St. Paul Area

• Executed record filing system to improve document organization and management.• Organized weekly staff meetings and logged minutes for corporate records.• Restocked supplies and placed purchase orders to maintain adequate stock levels.• Maintained staff directory and company policy handbook for human resources department.• Monitored center directors 's work calendar and scheduled appointments, meetings and compiled photographic and textual evidence for NAEYC accreditation portfolios.• Helped Lead Teachers with classroom instruction and management when needed.

Greater Minneapolis-St. Paul Area

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.• Planned lessons for allotted time to strengthen Spanish language and build skills.

Iowa

• Provided guidance and recommended coping mechanisms for 8th grade Latinas to pursue college education.• Recruited and coach volunteers.• Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.• Prepared Latino families for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.

Santiago, Chile

• Prepared and implemented lesson plans covering required course topics for 9th-10th grade.• Acted as cultural ambassador for the United States throughout the school.

Grinnell, Iowa, Estados Unidos

Newton, Ia

I believe summer camp (no matter the type) is a powerful experience and self-esteem booster for all people. I was honored and grateful to give back to this Camp I attended for 10 years as a child. Making campfires every night, washing 60 camper's dishes after every meal, living in close community with 3 other interns, playing water games with the kids, and sharing life stories made this summer one I wish I could repeat every year!

Bachelor Of Arts (B.A.), Spanish Language And Literature, Linguistics

Activities and Societies: Spanish Department's Student Educational Policy Committee - Chair Track and Field - Pole Vault, Discus Dance.

Health Science

My first airplane trip in my life was from Minneapolis to Santiago, Chile! For 6 months, I lived with an amazing host family I still speak.

International Baccalaureate (Ib) Bilingual Spanish Diploma

Activities and Societies: Volleyball, Orchestra (Cello - chamber, Pit, GTCYS), Track and Field captain, Science Olympiad, NHS.