Athena Fleming Email & Phone Number

Responding to end user inquiries via chat, email and phone systems.Using ServiceNow ticketing system to document customer incidents.Managing account permissions via Active Directory.Administration of RSA accounts and software token permissions.

Provided technical support for Heartland POS and Cash Register Express.Configured UI and payment processing options for end users.Used JIRA, Salesforce, ServiceNow and ZenDesk for tracking and documenting incidents.Scheduled appointments with the field services team for clients.Updated and maintained database information for clients using SQL.

Louisville, Kentucky, United States

Coordinated projects concerning the construction of large-scale telecommunication systems.Tracked process of network design from conception to delivery to clients.Acted as a liaison between clients, construction team and design team.Maintained quality data standards of drafts and ensured correct following of design procedures.

Acted as a liaison between client IT assignment groups and Tier 1 Service Desk.Assisted clients with medical hardware issues such as heart monitors and ultrasound machines.Helped to solve incidents with Epic, Navicare, MyChart and other medical software.Trained new employees on proper call procedures and use of systems.Updated knowledge base to ensure.

Managed and designed products for online and retail monument shops.Maintained an inventory of all raw materials and retail products using Microsoft Excel.Designed all custom monument products using Adobe Creative Suite and AutoCAD.Updated online store fronts with product descriptions and pricing information.Acted as sole product photographer.Tracked sales.

Operated soundboard equipment for live performances.Ensured proper maintenance and care for all audio equipment.Installed light and sound systems based on performance requirements.Created, edited and recorded sound effects needed for maintaining a versatile sound library.