Athena Johnston Email & Phone Number

London

At Lightricks, we build cutting-edge photo and video editing apps that enable people of all abilities to tap into the magic of content creation. As part of the global Customer Experience team, I lead our Product team of CX Specialists, striving to inspire in every interaction and dedicated to understanding what makes high quality customer experiences.

London, England, United Kingdom

London, United Kingdom

Fivesquid is a high profile online freelancer platform where individuals and companies alike can trade skills based services easily and affordably. As Head of Customer Experience at fivesquid, my role involved the management and oversight of all interactions between the platform and the fivesquid community, identifying customer needs and key areas for development, and taking proactive steps to maintain an excellent customer experience. I also led a small, but dynamic, customer support team… Show more Fivesquid is a high profile online freelancer platform where individuals and companies alike can trade skills based services easily and affordably. As Head of Customer Experience at fivesquid, my role involved the management and oversight of all interactions between the platform and the fivesquid community, identifying customer needs and key areas for development, and taking proactive steps to maintain an excellent customer experience. I also led a small, but dynamic, customer support team, developing and refining processes to drive operational efficiencies, improving business practices and the overall customer experience. Show less

London, England, United Kingdom

Delivered high quality, tactical communications to proactively drive and improve marketing activity, increasing audience engagement and new business. This included managing and implementing a digital content plan, direct mail, member and stakeholder e-newsletters, website and blog content, as well as measurement and analytics of all on-site activity.

Nottingham

Working with a dynamic team of communications and marketing professionals, I provided general communications support within this leading NHS healthcare organisation. This involved proactive and reactive media handling; crafting press releases for local, national and trade media; producing a weekly health Q&A column for a local newspaper; collaborating on the production of a bi-monthly stakeholder magazine; producing ad hoc patient, stakeholder and corporate literature; events management;… Show more Working with a dynamic team of communications and marketing professionals, I provided general communications support within this leading NHS healthcare organisation. This involved proactive and reactive media handling; crafting press releases for local, national and trade media; producing a weekly health Q&A column for a local newspaper; collaborating on the production of a bi-monthly stakeholder magazine; producing ad hoc patient, stakeholder and corporate literature; events management; advising on effective methods of communicating individual and team messages across the organisation, and working closely with Government departments on ministerial briefings. Show less

Nottingham

Sales and marketing development of an established, national chain of physiotherapy clinics. Facilitated the launch of two new clinics, overseeing all associated marketing and promotions; developed and implemented new marketing strategies for the company’s existing clinics; developed company literature and website content.

London

Paralegal and senior level support to senior partner in Corporate Real Estate Litigation department within a high profile, international law firm.

London, England, United Kingdom

Managing a variety of challenging fieldwork projects for leading market research agencies and leading brands, including car manufacturers, major home appliance manufacturers and supermarket chains.Recruiting to and hosting consumer focus groups to facilitate specialist research and consumer data collection.

Postgraduate Diploma In Legal Practice

Bachelor Of Laws - Llb (Hons)

Education record

3 A Levels (including English) 1 AS Level 9 GCSEs