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Athena L. is listed as Project Manager, Customer Support Operations at Jungle Scout, a company with 156 employees, based in Brampton, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Athena L..
Athena L. previously worked as Customer Support Manager at Jungle Scout and Customer Support Representative at Jungle Scout. Athena L. holds Bachelor Of Arts - Ba, Philosophy And Religious Studies from University Of Toronto.
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🤝 I am a Project Manager for the Customer Support Operations team at Jungle Scout, supporting a global team and helping our customers. In my role, I have a keen attention to detail which has been highlighted in the many projects I have completed. I am responsible for defining our processes and ensuring we meet our success metrics. Additionally, I work closely with other departments to make sure our customers' feedback and insights are heard and taken into account. This is crucial for product development and marketing strategies. With over 15 years of experience in Customer Support, I deeply understand what our customers want and what Customer Support teams need. My role at Jungle Scout is to help both succeed.🌱 I started my professional journey at Starbucks, where I discovered my passion for people and providing excellent customer experience. I then joined Jungle Scout as a Customer Support Representative and worked my way up to become the Customer Support Manager. I'm proud to have contributed to Jungle Scout's success as the industry leader in Amazon Intelligence by helping establish the foundation of processes and success metrics.🌟 Fast forward to today, my team members reached new heights in their careers, and I took on the opportunity to become a Project Manager to support our internal team members, Customer Support leaders, and other departmental stakeholders. This role has allowed me to build programs focusing on their and our customers' success. My strong commitment to this success has led me to implement the Customer Discovery program. This program enables our customers to interact directly with our Product and Engineering teams, allowing us to incorporate their valuable feedback into our roadmap. Moreover, our Knowledge is Power program has been highly successful in maintaining our consistent 96% CSAT score. This program offers monthly learning sessions to our team members to keep their product knowledge up-to-date.💡 Looking ahead, I am thrilled to witness Jungle Scout's growth and innovation in the constantly evolving eCommerce landscape. As we embark on this journey together, my vision is to remain the voice of the customer and our team members. I aim to identify ways to automate our processes and programs to cement Jungle Scout's position as the leader in empowering entrepreneurs on the Amazon platform.
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Toronto, Ontario, Canada
💥 Jungle Scout is the leading all-in-one platform for selling on Amazon. It features a full suite of best-in-class business management solutions and powerful market intelligence resources to help grow successful eCommerce businesses.But what do I do at 🌴Jungle Scout? As a Project Manager in Customer Support Operations, my specialty is providing tactical.
Toronto, Ontario, Canada
Starbucks is the world’s largest coffeehouse chain offering fresh-roasted coffee beans, tea and spices from around the world for our customers to enjoy in-house or to take home. Behind every cup of coffee is a story.✅ Shift management: Ensured the best customer experience was provided and that breaks were taken during times that would impact experience.
Other employees you can reach at junglescout.com. View company contacts for 156 employees →
Lu Binson
Colleague at Jungle ScoutShenzhen, Guangdong, China, China
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Becky Jie
Colleague at Jungle ScoutShenzhen, Guangdong, China, China
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Evelyn Qin
Colleague at Jungle ScoutShenzhen, Guangdong, China, China
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Carrie Likens
Colleague at Jungle ScoutBoulder, Colorado, United States, United States
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Bholendra Mahato
Colleague at Jungle ScoutKathmandu, Bāgmatī, Nepal, Nepal
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Mary Ann
Colleague at Jungle ScoutCorpus Christi, Texas, United States, United States
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钟建宇
Colleague at Jungle ScoutHuizhou, Guangdong, China, China
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Sean Vanderbach
Colleague at Jungle ScoutUnited States, United States
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Irene Chen
Colleague at Jungle ScoutShenzhen, Guangdong, China, China
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Megan M.
Colleague at Jungle ScoutUnited States, United States
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Quick answers generated from the profile data available on this page.
Athena L. works for Jungle Scout.
Athena L. is listed as Project Manager, Customer Support Operations at Jungle Scout.
Athena L. is based in Brampton, Ontario, Canada while working with Jungle Scout.
Athena L. has worked for Jungle Scout and Starbucks.
Athena L.'s colleagues at Jungle Scout include Lu Binson, Becky Jie, Evelyn Qin, Carrie Likens, and Bholendra Mahato.
You can use AeroLeads to view verified contact signals for Athena L. at Jungle Scout, including work email, phone, and LinkedIn data when available.
Athena L. holds Bachelor Of Arts - Ba, Philosophy And Religious Studies from University Of Toronto.
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