Athena W. Email & Phone Number

New York, Ny, Us

Irving, Tx, Us

Maintain Third Party Risk Management document repository with up-to-date vendor information including contracts, agreements, assessments, insurance, scorecards, due diligence documentation, vendor policies and procedures, etc. Work with respective line of business to execute the third-party risk program and maintain the third-party risk repository. Document gathering, data – entry, creating analysis and risk related documents. Support the standardization of the third party management framework. Recommend policy and procedure changes to improve ongoing controls and process.Generate and review third party reports to ensure adherence to contractual, client and regulatory guidelines. Review vendor information for completeness, prevent duplication, and ensure on-going data integrity of information.Champions Third Party Management throughout the organization including seeking to improve all vendor relations. Support the execution of standard operating procedures to ensure due diligence activities are performed in a risk-based, efficient, appropriate, and effective manner. Assist with exit strategies and contingency plans for third parties.Participate on vendor management related projects.

Mclean, Va, Us

Circle of Excellence Award Recipient 3rd Quarter 2016Magellan Graduate 2017Testing and monitoring of 3rd and 4th party vendors for our Mortgage, Auto, Banking, and Credit Card divisions; in the areas of foreclosure, evictions, bankruptcy, credit card default, and repossessions, through off-site projects and on-site visits to ensure compliance with federal/state statutes and company/firm policiesWorking with key Loss Mitigation associates to make recommendations regarding future engagement of vendorsWorking with vendors and key Loss Mitigation associates to remediate any findings identified through testing and offer recommendations for improvementProvide timely and accurate assessments with the ability to articulate areas of non-compliancePrepare confidential communications and reports and ensure the integrity of information providedProvide project management and oversight support regarding any Loss Mitigation document collections, document reviews, factual and legal research projects under the direction of the managing attorney Loss mitigation related workMaintain open communication and information sharing between business partners to ensure regulatory compliance, department standards, responsibilities, goals and initiatives are sharedEnsure assessments maintain relevancy by updating internal processes, communications/templates, and assessment plans annually

Returned to serve as a subject matter expert for a Federal Review Board foreclosure review and worked in various ways to wind down various operations of the businessCreated and maintained reportingConducted in depth research on accounts for senior management, third party vendors and auditors Contributed to litigation research Completed daily updates for credit bureau disputes submitted through E-oscar and written correspondenceMonitored incoming calls from prior customers and third parties for Saxon and Morgan Stanley Home loans

Analyze borrower’s financial documentation, employment information, credit history, and calculate the value of the borrowers’ collateral and assets for loan modification applications to determine eligibility for a modificationEnsure that the property specifications and loan terms meet the employer’s requirements and government regulations

Represented the company in litigation trials, mediations, and depositionsResearched to help resolve diversified and complex cases in litigation and determine appropriate solution to mitigate company risk; work directly with Litigation Paralegals and attorneys Analyzed systemic, process, and/or training issues that contributed to the case being filed Ensured that all regulatory requirements are adhered to in researching and correcting issues Served as escalation point person and subject matter expert for all high risk and regulatory items for state regulatory agencies, Attorney General, U.S. Treasury, and Better Business Bureau Reviewed and processed in-house loan modification requests for high risk and regulatory cases

Researched and responded to escalations received in our executive officesTraveled to foreclosure prevention events across the United States to meet customers face to face and determine eligibility for possible workout optionsReviewed and process in-house loan modification and Home Affordable Modification requestsServed as escalation point person for less experienced employees with non-routine inquiries. Identified potential problems and communicated them timely to management.

Researched and responded to written correspondence received from customers and third partySpecifically handled issues concerning: Credit Bureau, Prepayment Penalties, Fraud, Payoffs, Militia/Common Law, or from: Legal/Attorney, Better Business Bureau, and State Regulatory Agencies

Santa Ana, Ca, Us

Received loans recommended for foreclosure by their lendersProcessed loan information to begin foreclosure processMonitored loans and foreclosure statusProvided foreclosure status to clients

Researched and responded to written correspondence received from customers and third party Handled disputes concerning Credit Bureau, Prepayment Penalties, Fraud, Payoffs, Militia/Common Law, or received from Attorney, Better Business Bureau, and State Regulatory Agencies

Handled incoming calls for CitiFinancial, Citicorp Trust Bank, and CitiMortgage Provided loan information and assisted with inquiries regarding payments, account history, payoffs, Release of Liens, title issuesAssisted in de-escalating calls; helped train new employeesApart of the Welcome Call Committee

Bachelor Of Science (B.S.)

Associate Of Arts (A.A.)

Education record