In my current role at Arcsona as a Product Manager and Architect, I have spearheaded the successful delivery of a groundbreaking product named 'Arcsona's Claims' for the Salesforce AppExchange. This product, which is now publicly available, revolutionizes the handling of health insurance claims, prior authorization, and appeals & grievances processes. My responsibilities encompassed the entire product lifecycle, from initial concept through to its successful launch and ongoing enhancements.Projects: LabCorp, BigTruck Rental, Osaic, Kaiser PermanenteKey Achievements:Product Development: Led the development of 'Arcsona's Claims', aligning product design with market needs and regulatory requirements. My hands-on involvement in every stage ensured a robust, user-friendly, and compliant product was delivered.Strategic Planning: Effectively managed the product roadmap, balancing long-term vision with short-term deliverables. My strategic planning was instrumental in ensuring timely releases while adhering to high-quality standards.Architectural Oversight: Provided architectural oversight for 'Arcsona's Claims', ensuring scalability, security, and integration capabilities. My expertise facilitated seamless integration with existing Salesforce ecosystems.Portfolio Management: Currently overseeing the full portfolio of Arcsona's AppExchange products. This includes strategic roadmap management, ensuring each product aligns with our business goals and customer needs, and providing architectural guidance to maintain high standards across our suite of offerings.Under my leadership, 'Arcsona's Claims' has not only enhanced the efficiency of health insurance operations on the Salesforce platform but also established Arcsona as a key innovator in the field. My role in managing the company’s entire AppExchange product portfolio has positioned Arcsona for sustained success in a competitive market.

In my role as a Salesforce Product Manager within Google's Business Technology Operations (BTO) team, I played a pivotal role in driving significant advancements in the organization's operational efficiency and product innovation. My key areas of focus included Mergers & Acquisitions, New Product Introductions, and Sales Operations Process Optimization.Key Achievements:Mergers & Acquisitions: Actively contributed to the seamless integration of Salesforce systems during M&A activities. My role involved ensuring that the acquired company's processes and systems were harmoniously integrated into Google's existing Salesforce ecosystem, minimizing disruption and maintaining business continuity.New Product Introductions (NPI): Led the Salesforce aspect of new product introductions, a critical process for Google's continual growth and market expansion. I collaborated closely with product teams to ensure that Salesforce systems were optimized to support new products, from conceptualization through to market launch.Sales Operations Process Optimization: Spearheaded the optimization of sales operations processes within Salesforce, enhancing efficiency and productivity. My initiatives involved streamlining workflows, automating key sales processes, and implementing analytics for better decision-making, thereby significantly improving the sales team's performance and operational agility.

Projects:Kaiser Permanente (Health Insurance), Hydro Quebec (Energy & Utility)Responsibilities:1. Best Practices definition and alignment2. Requirements elicitation3. Process and data modeling4. Product modeling and catalog design5. Production of design documents and presentation to customers6. Development of core solution components 7. DevOpsMember of Global Competency Center

Projects:Kaiser Permanente (Health Insurance), Hydro Quebec (Energy & Utility)Responsibilities:1. Requirements elicitation2. Process and data modeling3. Product modeling and catalog design4. Production of design documents and presentation to customers5. DevOps6. Development of core solution components Member of Global Competency Center

Projects: Humana (Health Insurance), Engie (Energy & Utility), Kaiser Permanente (Health Insurance)Responsibilities:1. Requirements elicitation2. Process and data modeling3. Product modeling and catalog design4. Production of design documents and presentation to customers5. DevOps6. Development of core solution componentsMember of Global Competency Center

Design and architecture of Steelbrick/Salesforce CPQOwnership of business applications from ITApplication of business goals to technology solutionsElicit, analyze, evaluate, and document business stakeholder requirements for process improvementsResolve conflicting business requirements amongst various stakeholdersEvaluate and recommend existing or new business applications to meet stakeholder requirementsIdentification of technical dependencies and recommend solutions that fulfill business needsContribute to creation of business application functional specificationsDevelopment of appropriate use cases, user stories, and process modelsProvide recommendations and documentation for business process redesignDevelop user test cases and administer user acceptance testing/sign-offDevelop and deliver training materials for new processes or business application deployments

• Business workshops, requirements gathering and gap analysis to design effective and efficient CRM solution.• Requirements elicitation and creation of cross-functional (swim-lane) designs.• Design and implementation of Siebel on-premises integration with Salesforce using IBM’s Cast-iron.• Supervision of monthly CRM system releases.• Documentation of all CRM related enhancements.• Reports generation from CRM systems to facilitate management decisions regarding future course.

• Business workshops, requirements gathering and gap analysis to design effective and efficient CRM solution.• Requirements elicitation and creation of cross-functional (swim-lane) designs.• Design and implementation of Siebel on-premises integration with Salesforce using IBM’s Cast-iron.• Supervision of monthly CRM system releases.• Documentation of all CRM related enhancements.• Reports generation from CRM systems to facilitate management decisions regarding future course.

• Solution designing for Siebel EAI.• Implementation of designed solutions to integrate Siebel with external systems using web services, VBC, integration objects and data-maps.• Generating WSDL file for external applications to interact with Siebel application using soap.• Defining business processes using Siebel workflows and business services.• Customization of opportunity life cycle to meet business scenarios.• Implementation of Customer Expectations Manager.• Product Administration: Defined and configured products for customer with real time price updates using integrations.• Customizing Siebel dealers, vendors and vehicles functionality to match clients requirements.• Managing, developing and deploying policy rules in OPA.• Siebel Open UI: Enablement, usage and customization of open UI for improved user experience• Integration with third party insurance system, including file transfers.• Environment management tasks, compilation, srf deployment, patch installation and localization of Siebel.

• Application management projects development coordination with testing teams, during SIT and UAT for successful rollouts in production within project time lines.• Upgrade: Siebel 7.8 to Siebel 8.1 financial services to utilize new features.• Migration Assessment: verification of required software (Java, SQL Native Client, and Oracle Client).• Siebel 8.1.1.11 Installation, DB Restore, UPGREP, Repository Merge, and UPGPHYS• Bug fixing and issues resolution after SEA to SIA upgrade• Successfully moved Siebel EAI from MQ hub based architecture to JMS based enterprise.• Providing understanding of CRM Application and usage of Siebel System with business.• Analysis, design and development of change requests to implement complex requirements in Siebel• Release deployment verification• Installation and enablement of LDAP.• Root Cause Owner in Problem Management• Worked on EAI to fetch the data from ticketing and other branch software in real time.• Worked on EIM in Siebel for daily data dump from core banking systems.• Integrated Siebel with backend systems using web-services, to provide a single screen to Call Center Agent to access all backend systems.

• 24x7 support of Siebel telecommunication module• Automation of business processes and daily operational tasks using Siebel automation techniques (Siebel Workflows/ Business Processes and Business Services)• R&D, Testing and Validation of OOTB Ordering process in Siebel Product Catalogue for all prepaid and postpaid offers.• Product, Pricing and Catalogue administration• Order Management, Signals, PSP Driver• Bulk ordering• Product Configuration, Eligibility & Compatibility, MACD (Move, Add, Change, and Delete);• Pricing Procedures and Product Catalog• Shell and PL/SQL scripting• EIM: Data migration and cleansing from legacy CRM system• EAI: Integration (queues and web-services based) with provisioning(COMPTEL) and billing(GENEVA) systems• UI Enhancements in CRM to facilitate and provide solutions to entertain change requests raised by client.• Business process redesigning for optimal and efficient processes• Performance tuning at both application and database level• Fixing bugs and configuration related issues in CRM system• Active participation in project go live and war weeks• Responsible for conducting technical workshops with client

Game design and development for iphone and andriod phones. Games including digital chocolate Cafe 5 Pack, pack of 5 card games. Seven wonders a hidden objects game. Super Slyder porting for google android phone. Worked as team lead during two projects.