Ather Syed Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Assists clients in an inbound call center with researching and finalizing personal vacation options on multiple cruise lines
• Provide a positive, empathic and professional attitude towards customers and suppliers at all times
• Respond promptly to customer inquiries
• Maintain up-to-date product knowledge and offerings for over 20 suppliers inside and out, in order to answer questions and properly advise customers on their cruise options
• Keep detailed records of customer interactions, transactions, and feedback
• Establish ongoing relationships through customer satisfaction, leading to repeat and referral business.

• Using a computerized system, respond to customer inquiries in a call center environment
• Respond to telephone inquiries and complaints using standard scripts and procedures
• Gather information, research/resolve inquiries and log customer calls
• Communicate appropriate options for resolution in a timely manner

Houston, Texas Area

Coordinate the recruitment, hiring, on-boarding, and training of all store associates. Administer coaching sessions and responsible for all employee relations matters. Responsible for scheduling and payroll and benefits administration.

Houston, Texas Area

Managed scheduling, payroll and benefits for store staff. Responsible for all aspects of staffing store, including recruitment, hiring, on-boarding, training, and all aspects of employee relations.

Manage store employeesAssist customers with phone salesPromote and direct company sales promotionsReconcile daily sales and cash depositsDesign and maintain inventory rosterHandle customer service issues, as they ariseSet up store displays

Monitored all incoming e-mails and fax server for firmPrepared home loan files for production departmentResponsible for maintaining spreadsheet to track all incoming invoices & filesWorked with IT department in designing and implementing paperless file tracking systemInterviewed, hired, trained & supervised new receiving staff

Assisted Store Manager in store operations and in the direction of work forceRan sales floor operations (front store responsibilities, cash register, receiving dock) Received warehouse and vendor deliveriesStored and replenished store merchandise on a daily basisPrepared daily end-of-day deposits and reconcile cash register transactionsBalanced and submit.

Responsible for human resources, payroll, customer service, loss prevention services and receiving dock operationsSupervised store staff of over 80 associates, including department managersOversaw accounting office operations, including quarterly and yearly financial reports for corporate officePrepared and implemented weekly store payroll budgetsDesigned.

Supervised accounting, customer service and cashier staffHired and trained all front line personnelImplemented company front end policies and proceduresOrganized, audited and maintained customer layaway merchandiseAuthorized customer returns and exchangesPrepared yearly evaluations of front line staffPrepared weekly schedules in accordance with business &.

Responsible for the daily reconciliation of the day's businessPrepared register cash drawers for cashier use every morningMaintained company safe and all monies withinPrepared quarterly and yearly reports for corporate reviewMaintained extensive records on monies owed to customersPrepared payroll reports for weekly paycheck disbursementMaintained layaway.

Bachelor'S Degree, Hr Management

High School Diploma, English Language And Literature/Letters